Staff Technical Product Manager-Workshop Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Technical Product Manager-Workshop Operations based in the United States.

This is a strategic product leadership opportunity focused on building the digital foundation for next-generation workshop operations. The role will own critical platforms that enable service appointment management, real-time service tracking, and operational scalability across a growing retail network. You will lead 0–1 product development initiatives, transforming complex operational needs into reliable, data-driven digital solutions. Working across engineering, IT, retail operations, and technical service teams, you will shape systems that improve efficiency, consistency, and customer experiences. This position offers the opportunity to influence product strategy, integrations, and operational models in a fast-moving environment. You will help define how modern service ecosystems are built while contributing to the future of connected mobility and automotive innovation.

Accountabilities:: The Staff Technical Product Manager will be responsible for defining, building, and scaling digital workshop operations products while ensuring technical excellence, operational readiness, and strong stakeholder alignment. The role requires ownership of complex systems, integrations, and workflows from strategy through execution.

Define and lead the product vision, strategy, roadmap, and execution plan for digital workshop operations platforms, including appointment management and service tracking solutions.

Build foundational systems and processes for new operational models, supporting pre-launch initiatives and future scalability.

Own end-to-end product development activities, from discovery and requirements definition to delivery, adoption, and continuous improvement.

Translate operational workflows into clear technical requirements, product specifications, automated processes, and system logic.

Partner with engineering teams, vendors, and business stakeholders to design scalable integrations and reliable digital experiences.

Manage API integrations, data synchronization, migration activities, and system performance across connected platforms.

Ensure data accuracy across critical service information, including appointments, service orders, vehicle data, parts availability, and customer information.

Establish operational readiness criteria, support product rollouts, and drive adoption across service teams and retail locations.

Monitor product performance through KPIs, dashboards, system health metrics, and user feedback to identify improvement opportunities.

Identify technical risks, integration challenges, and process improvements while maintaining security, reliability, and scalability standards.

Requirements:

The ideal candidate is an experienced technical product leader with a strong background in platform development, integrations, and operational software. They should be comfortable working in ambiguous environments, leading cross-functional initiatives, and building scalable solutions from the ground up.

8+ years of product management experience focused on technical platforms, system integrations, or operational software.

Proven experience delivering service operations tools, workshop management systems, or similar enterprise platforms.

Strong preference for candidates with automotive aftersales, workshop operations, dealership management systems, or related industry experience.

Experience managing external technology partners and driving successful vendor integrations.

Strong understanding of distributed systems, APIs, cloud platforms, and data integration patterns.

Hands-on experience with REST/SOAP APIs, web services, JSON, XML, and structured data exchange.

Ability to create detailed technical requirements, integration specifications, workflows, and product documentation.

Experience delivering 0–1 products or platforms in startup, transformation, or pre-launch environments.

Proficiency with Agile methodologies and tools such as Jira and Confluence.

Strong analytical problem-solving skills with experience using dashboards, logs, metrics, and basic SQL.

Excellent communication and stakeholder management skills across technical and non-technical teams.

Bachelor’s degree in Computer Science, Engineering, Business, or a related field; MBA or advanced technical degree preferred.

Benefits:

Competitive annual base salary ranging from $140,000 to $170,000, with California-based compensation ranging from $154,000 to $187,000.

Eligibility for an annual performance bonus program.

Comprehensive medical, dental, vision, and income protection benefits.

401(k) program with employer matching and immediate vesting.

Generous paid time off, including planned PTO, additional unplanned PTO, and company holidays.

Up to 16 weeks of paid parental leave for biological and adoptive parents.

Paid leave options for bereavement, jury duty, voting time, and military leave.

Remote work flexibility with opportunities for in-person collaboration and industry events.

The opportunity to build innovative products and operational systems from the ground up.

A chance to contribute to the future of connected mobility and advanced automotive technology.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1