Staff Site Reliability Engineer

Job Summary (Description of the role, what success in the position looks like, how it fits into the organization)

This role will be responsible for taking aspects of software engineering and applying them to cloud

infrastructure and operations solutions powering myQ, an industry leading IoT cloud platform. This role will

have demonstrated software development skills, and experience in a cloud environment with both Linux and

Windows system expertise. This role will have experience in designing and implementing systems at scale in a

highly available global cloud platform and collaborating with globally distributed teams/stakeholders.

Essential Duties and Responsibilities :-

• Design and engineer infrastructure environment & platform to solve current challenges, as well as

creating future opportunities

• Lead initiatives to improve the platform from inception to design to implementation and optimization, working with many teams and team members.

• Establish working relationships with business members, technical staff, and subject matter experts to help create and execute the infrastructure roadmap

• Correspond with TECH/IT executives and stake holders to maintain and execute the infrastructure

roadmap

• Provide forward thinking on technology and innovative solutions with a strong emphasis on automating our infrastructure and technology solutions

• Evolve PaaS implementations, working with vendor solutions and cloud services

• Participate in monitoring, troubleshooting and RCA for security and infrastructure events

• Accountable for accomplishing tasks both independently and collaboratively; provide high quality work in a deadline driven environment

• Provide leadership, assistance and technical guidance to the SRE Team

• Facilitate and manage discussions with TECH/ IT Executives, Architects and Senior Engineers Collaborate with security team on architecture design and tools

Provide governance of our Infrastructure as a service environment; stay current on overall TECH/IT

strategy, business goals, technology trends, updates, and releases

• Responsible for complying with the security requirements set forth by the Information Security team and the established ISO 27001 Security Roles, Responsibilities, and Authorities Document found in the ISMS Document Library

Experience:

• 7+ years of infrastructure and operations experience in a technical role, including but not limited to:

design, implementation, disaster recovery, network security architecture and engineering

• Experience with Agile methodologies and Scrum is required

• Experience in software development is required,

• Experience with cloud platforms like AWS or others

• Experience with IaC at scale with tools like Terraform and ArgoCD

• Experience with Kubernetes

• Experience with observability tools like Prometheus & Grafana or Datadog and New Relic

• Experience with Linux, Windows platforms and active directory

• Experience working in a team-oriented, collaborative environment

Knowledge, Skills, and Abilities:

• Strong analytical and problem-solving skills

• Ability to debug, troubleshoot, and self-diagnose issues in software development

• Proficient in Network architecture design and documentation

• Enjoy working in the technology field and has a good general understanding of how technology works in various areas

• Good communication skills, self-motivated, and the ability to work cross functionally

• Capable of multitasking and prioritization in a fast-paced environment, effectively and efficiently

Preferred :-

• Experience in IoT and durable goods industry.

• Experience as a team leader.

• Experience managing cloud infrastructure at scale.

• Experience optimizing cloud costs as scale.

• Advanced knowledge of network security, VPC design, firewall management, and secure connectivity

• Security tools and mitigations (SIEM, Edge Firewalls)

• Deep expertise in Terraform and other IaC frameworks with proven production experience.

• Mastery of Kubernetes architecture, deployment, and GitOps automation using Argo CD or equivalent.