Staff Site Reliability Engineer - Confluent Cloud Infrastructure

Proactive Reliability Engineering (~75% of role) Analyze systemic failure patterns and design improvements that prevent incident recurrence Define and maintain SLO/SLA frameworks; use error budgets to guide reliability investments Build tooling and automation to reduce incident response toil and scale team impact Own Rootly configuration, workflows, and integrations with PagerDuty, Jira, Confluence, and Slack Analyze reliability data to identify systemic improvements; build dashboards that drive action Explore AI-assisted approaches to documentation quality and incident analysis Design scalable reliability standards that reduce reactive workload over time.

Incident Management Program (~25% of role) Own standards, practices, and continuous improvement of incident response Serve as an on-call Incident Commander for production incidents, including acting as escalation IC when incidents exceed a team's management chain Develop and deliver training programs for engineering teams at all levels Coach teams through post-mortems and on developing actionable corrective actions

Customer Root Cause Analysis (CRCA) Edit and review customer-facing incident documents to ensure quality and clarity Drive turnaround SLAs while maintaining technical accuracy Ensure clear explanation of what happened, why, and how we'll prevent recurrence

Cross-Team Leadership Partner with engineering leaders to elevate reliability practices Be the expert who teams proactively engage for guidance