Staff Product Manager
Freshworks · Bengaluru · onsite · Posted 38d ago
Undisclosed10–15 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
Freshworks is looking for a highly motivated and experienced Staff Product Manager for our AI team. This role will be pivotal in driving our AI Agent product line forward focusing on employee experience including IT Service Management, HR Service Management, and IT Operations Management. The role requires a good understanding of AI Agents and IT Service Management & IT Operations Management use cases. This role will closely collaborate with product, engineering and GTM leadership to drive decisions and initiatives to build a compelling value proposition and drive adoption & usage with customers.
Responsibilities:
- Define the long-term strategy and vision for the product, leveraging broad customer research, customer experience and new technologies to deliver features to our customers
- Bring value addition by thinking big and continuously pitching new product ideas
- Drive requirement definition, customer experience design, product roadmap and prioritization
- Define and own the business metrics and OKRs for our products
- Ability to translate complex processes into technical requirements while also managing delivery and operations
- Work with the Product Leadership to prioritize problems or themes to reach the outcomes
- Define the outcome for sprints and releases and prioritizes the initiatives for the scrum teams
- Work with the developers and designers to build a product that meets the expected outcomes and market needs
- Work with both UX and Development to understand design or technology implications in solution ideas Qualifications
- 10+ years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you d settle right in.
- 7+ years of core product management experience in building features for internet software products. Past experience managing employee experience products such as ITSM, ITAM, HCM, HRMS is desirable.
- 3+ years experience of managing AI / ML / NLP / Agentic AI products is a must. Past experience as a data scientist is a big plus.
- Has knowledge and experience of working on Agentic AI powered systems such as AI Agents, AI Assistants, AI Copilots.
- Has knowledge and experience of managing AI / ML features and models through their complete life-cycle - from conducting structured experimentation to deploying in production to maintaining their efficacy in production.
- Proven ability to create & drive roadmap and strategy for AI focused offerings - especially platforms and products such as AI Agents, AI Assistants.
- Ability to drive customer adoption and engagement; leverage analytical tools and customer feedback for insight driven initiatives
- Self-starter with a passion for independent, creative problem-solving, strong ownership, high commitment and a strong business judgment.
- Bachelors degree in Business, Computer Science, or related field. MBA preferred.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ExperienceIT Operations ManagementitsmScrumProduct EngineeringFocusmanagementComputer ScienceanalyticalProduct Management
About Freshworks
Freshworks
Software Product
4.3k+
employees
2010
16 years old
San Mateo,California
United States
About
Cloud-based customer support helpdesk software for businesses
Industries
Software ProductInternetIT Services & Consulting
Employee ratings
818 reviews
3.4/ 5
Culture
3.3
Career growth
2.9
Work-life
3.5
Employees rate it well for
Work Culture104Work Life Balance88Senior Management84Salary65Learning52
Find them on