Staff Product Manager, Residential CRM

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Product Manager, Residential CRM based in United States.

This role offers the opportunity to define and build the future of customer relationship management for the residential services industry. The Staff Product Manager will own the strategy, roadmap, and execution of a next-generation CRM experience designed around AI-powered workflows and customer growth. Working at the intersection of product strategy, technology, and customer needs, this position will shape solutions that help businesses manage leads, improve conversions, and drive revenue. The role combines product leadership with general management responsibilities, requiring close collaboration across engineering, marketing, sales, customer success, and finance teams. You will influence product direction from early discovery through scaling, while helping create a differentiated platform experience for high-volume service businesses. This opportunity is ideal for an experienced product leader who thrives in customer-facing environments and enjoys solving complex, industry-specific challenges.

Accountabilities:: The Staff Product Manager will lead the vision, strategy, and execution of a residential CRM product ecosystem, ensuring solutions deliver meaningful value to customers and support business growth. This role requires ownership across product development, commercialization, and cross-functional alignment.

Define and execute the product roadmap for a residential CRM platform, including core data models, workflows, integrations, and AI-powered capabilities.

Lead customer discovery efforts with residential service businesses, operational teams, and end users to identify pain points and opportunities.

Build product strategies that improve lead management, customer engagement, conversion rates, and revenue outcomes.

Partner with engineering and design teams to deliver scalable, intuitive, and impactful product experiences.

Develop pricing and packaging strategies in collaboration with product marketing and finance teams.

Support go-to-market planning by providing product expertise, positioning guidance, and launch strategies.

Collaborate with sales and customer success teams to improve commercial adoption, customer onboarding, and retention.

Define success metrics, customer enablement strategies, and approaches to accelerate time-to-value.

Act as a product leader across the organization, influencing decisions beyond feature delivery and helping shape overall business outcomes.

Stay ahead of AI-driven product trends and apply innovative approaches to improve customer workflows and experiences.

Requirements:

The ideal candidate is an experienced product leader with a strong background in building scalable products, managing complex customer needs, and driving product strategy from concept to execution.

7+ years of experience in product management with a proven track record of launching and scaling products.

Deep experience with CRM platforms, marketing automation, customer lifecycle products, or related business systems.

Strong understanding of AI-first product development and practical applications of AI beyond simple feature integration.

Experience working with vertical SaaS products or serving mid-market and enterprise customers in high-volume transactional environments.

Demonstrated ability to conduct customer research, translate insights into product strategy, and prioritize impactful solutions.

Experience collaborating with engineering, design, marketing, sales, finance, and customer success teams.

Strong strategic thinking with the ability to balance customer needs, business objectives, and technical considerations.

Comfortable working closely with executives and operating in a high-visibility product environment.

Excellent communication, leadership, and stakeholder management skills.

Ability to operate independently, make informed decisions, and drive initiatives from idea through execution.

Benefits:

Competitive salary range:

Zone 1: $179,900 - $269,900 USD annually (applicable to CA, CT, DC, MD, MA, NJ, NY, VA, and WA).

Zone 2: $168,200 - $252,200 USD annually (applicable to all other US locations).

Annual bonus opportunities and equity participation.

Flexible time off and support for autonomous work.

Comprehensive onboarding, leadership development, and career growth programs.

Company-paid medical, dental, and vision insurance options.

Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

401(k) matching program.

Telehealth benefits and wellness resources.

Parental leave and family support programs.

Fertility, surrogacy, and adoption assistance.

Pet insurance, legal advisory services, and financial planning resources.

Recognition programs and opportunities for professional development.

Fully remote work flexibility.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1