Staff Product Manager, AI Enablement

ABOUT AIRWALLEX

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

ATTRIBUTES WE VALUE

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

WHAT YOU'LL DO

As a Staff Product Manager, AI Enablement you will define and drive the strategy, roadmap, and execution for Airwallex’s next-generation AI-powered products. You will work at the intersection of fintech, AI/ML, and global financial operations, building intelligent automation and customer experiences that scale across regions and languages. This is a high-impact, strategic role with the opportunity to shape the future of global payments, treasury, cards, and B2B financial operations.

Responsibilities:

• Own the end-to-end product lifecycle for AI-powered features and platforms, from ideation to launch and ongoing optimization.

• Define and champion the product vision and roadmap, balancing long-term innovation with short-term business needs.

• Partner with engineering, data science, design, compliance, and commercial teams to deliver scalable, secure, and intuitive AI solutions.

• Drive Product-Led Growth (PLG) initiatives, including in-product nudges, rewards, cross-sell systems, and lifecycle automation to enhance customer adoption, retention, and revenue generation.

• Build and ship hands-on AI/ML-powered products (e.g., copilots, agents, chatbots, recommendation systems), not just integrate models into existing flows.

• Leverage AI-driven technologies and data-driven insights to innovate, improve user experience, and reduce operational friction.

• Lead the development of customer service and support automation (e.g., bots, self-serve flows, deflection journeys) to deliver intelligent automation across payments, onboarding, and support.

• Ensure compliance, transparency, and responsible AI practices are embedded in all products, especially in regulated domains like payments, treasury, and cards.

• Launch products across multiple regions and languages in a fast-paced, global environment, collaborating with local teams to ensure market fit and regulatory compliance.

• Mentor and lead other product managers, with the opportunity to grow into a broader leadership role.

Minimum qualifications:

• 7+ years of product management experience owning core product areas end-to-end for complex, multi-surface products (e.g., platforms, marketplaces, productivity tools), including 0→1 or early-stage products in high-ambiguity environments with a clear builder mindset.

• Hands-on experience building and shipping AI/LLM-powered products, with deep technical fluency in how modern ML systems are trained, evaluated, deployed, and monitored.

• Data-driven, growth-oriented problem solver with strong analytical rigor (dashboards, SQL or product analytics tools) and a track record of running experiments (e.g., A/B tests) to improve activation, adoption, or retention.

• Builder mindset, stakeholder management skills, able to align engineering, data, design, operations, CS, and GTM partners around strategy, roadmap, and execution.

Preferred qualifications:

• Experience in fintech, payments, treasury, cards, or B2B financial operations, including working within compliance/risk/role-based access constraints.

• Prior work on growth, lifecycle, or PLG products (e.g., in-product nudges, rewards, cross-sell systems, lifecycle automation).

• Technical background or prior role in AI/ML, data science, or engineering.

• Experience building customer service/support automation (e.g., bots, self-serve flows, deflection journeys).

• Experience launching products across multiple regions and languages in a fast-paced, global environment.

APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

EQUAL OPPORTUNITY

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.