Staff Product Manager - Agency Monetization

As the Staff Product Manager for Agency Monetization and Wallet, you will own the strategy and execution of HighLevel's reselling, rebilling, and wallet experiences for agencies and subaccounts. You will be responsible for how agencies recover platform costs, apply markups, resell HighLevel products, manage funds, and understand the movement of money across their accounts and customers.

This role sits at the intersection of monetization, billing, payments infrastructure, and agency operations. You will work closely with engineering, design, finance, revenue operations, tax, and product teams across HighLevel to build a reliable and scalable system that enables agencies to monetize HighLevel products while maintaining financial accuracy, transparency, and control. Your work will shape how agencies and subaccounts transact across HighLevel, from wallet funding and usage deductions to rebilling, markups, taxes, credits, and profitability visibility.

Responsibilities:

• Own the product strategy and roadmap for HighLevel's Reselling, Rebilling, and Wallet platform.
• Identify customer problems and market opportunities to improve how agencies monetize HighLevel products and manage financial operations.
• Lead product initiatives from discovery through execution, balancing customer needs, technical complexity, and business objectives.
• Partner closely with Engineering and Design to build scalable, reliable, and intuitive platform experiences.
• Collaborate with Finance, Revenue Operations, Customer Success, and other product teams to ensure seamless end-to-end monetization workflows.
• Define success metrics, leverage customer insights and data, and continuously optimize product performance.
• Drive alignment across stakeholders while influencing product direction across multiple teams.
• Mentor product managers and contribute to raising the overall product management bar across the organization.
• You will own the end-to-end experience across the Reselling Platform, Rebilling Platform, Agency Wallet, Subaccount Wallet, Wallet Funding and Auto Recharge, Transaction History and Financial Transparency, Credits, Refunds and Adjustments, Markups and Margin Management, Agency Tax Experience, Wallet APIs and Platform Services, and monetization frameworks consumed by product teams.

Requirements:

• 8+ years of product management experience, including ownership of complex financial or payments infrastructure in SaaS or fintech environments.
• Proven ability to design, ship, and scale systems that handle large volumes of financial transactions and reconciliations.
• Deep understanding of Stripe's ecosystem, including Connected Accounts, Treasury, Payment Intents, Tax APIs, and reconciliation workflows.
• Strong grasp of global payments, multi-currency management, and FX settlement across regions (US, EU, Canada, India, Australia).
• Experience implementing or integrating tax compliance systems (e. g., Stripe Tax, Avalara, or internal frameworks) for B2B and reseller transactions.
• Demonstrated ability to work across finance, tax, and engineering teams to ensure accounting accuracy and regulatory alignment.
• High comfort with hands-on execution, including data validation, variance analysis, and mapping product usage to revenue.
• Analytical mindset with experience using SQL, BI tools, or financial data models to diagnose issues and validate hypotheses.
• Strong stakeholder management and communication skills, with the ability to simplify complex financial concepts for cross-functional audiences.
• Track record of driving measurable impact through systemic improvements, automation, and data-driven decisions.

Nice-to-Have:

• Prior experience building or managing usage-based billing or embedded finance platforms.
• Familiarity with accounting systems (NetSuite, Chargebee, QuickBooks) and their integration with payment data pipelines.
• Understanding of reseller ecosystems, margin management, and agency billing workflows.
• Experience with cross-border compliance and digital goods taxation (VAT, GST, HST).
• Exposure to financial ledger design, double-entry accounting models, or journal reconciliation automation.
• Strong technical fluency with APIs, data pipelines, and internal tools related to payments and finance.
• Background in high-scale SaaS or fintech environments (e. g., Stripe, Shopify, Adyen, PayPal, or B2B billing systems).
• Experience operating in remote, global teams with complex stakeholder alignment across functions and time zones.