Staff Forward Deployed Engineer, Technology Lead

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.

Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-MB1

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.

Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.

About the Role

We’re looking for an experienced forward-deployed Staff Forward Deployed Engineer, Technology Lead  to join our AI Platform Partnership team. In this role, you will lead a five-person team forward-deployed to a client site.  In this role, you’ll apply problem solving ability, creativity, and technical skills to drive AI-powered operational transformations at health systems. You’ll partner cross-functionally with Qventus R&D leadership as well as embed with client operational, executive, and IT teams to shape solutions that deliver measurable value.

This is a high-impact role that will influence our AI Operational Assistant platform, strengthen customer outcomes, and shape our company’s growth trajectory. 

Key Responsibilities

Develop a deep understanding of client context and Qventus capabilities to identify high-leverage opportunities for rapid impact with bespoke AI Operational Assistant workflows

Responsible for the design, execution, and optimization of bespoke AI Operational Assistant use cases at the client

Technical Implementation

Leverage LLM-based AI (GPT, Claude, Gemini, LLaMA, etc.) to build advanced conversational systems.

Use agentic frameworks and tools

Apply conversation modeling techniques like state machines, decision trees, and graph-based flows.

Collaborate with backend teams to integrate bots with APIs, CRMs, and enterprise systems.

Enhance bot functionality with custom scripts, API calls, and external system integrations.

Optimization, Testing & Maintenance

Continuously tune and improve AI agents using real user data.

Monitor and resolve agent breakdowns, mismatches, and fallback issues.

Develop and run unit, regression, and A/B tests to ensure conversational performance.

Implement real-time monitoring, analytics, and logging to drive performance insights.

Collaboration & Documentation

Shape client use cases in partnership with the AI Solution Consultant

Collaborate closely with Qventus architects, engineers, and data scientists, as well as client end-users and IT teams to define and refine product requirements

Work closely with software engineers and data scientists to refine LLM integration and behavior.

Document conversation logic, prompt structures, and decision workflows for scalability and maintainability.

Mentor and support cross-functional teammates across forward-deployed client team

What We’re Looking For

5+ years of experience and proven track record in product management or solution architect roles

Strong communicator with the ability to influence and collaborate across all levels

Hands-on experience with with agentic design and prompt engineering + architecture

Strong coder with demonstrated proficiency in programming languages such as Python, Java, C++, TypeScript/JavaScript, or similar

A go-to expert on emerging LLM technologies

High customer empathy and passion for real-world impact and solving meaningful problems

Self-starter, confident in troubleshooting complex systems issues independently

Ability to work with a high level of autonomy and responsibility in a rapidly changing environment with dynamic objectives and iteration with users

Demonstrated ability to collaborate effectively in teams of technical and non-technical individuals, and comfortable working in a rapidly changing environment with dynamic objectives and iteration with users.

Ability to travel as needed to client sites (expected 25-50%)

Bonus Points For

Experience with voice-enabled conversational AI systems.

Knowledge of vector databases, embeddings, and RAG (Retrieval Augmented Generation).

Experience applying knowledge graphs in AI agent workflows.

Prior experience building AI agents / automated workflows in healthcare or other regulated industries

Background in healthcare operations, medicine, and/or healthcare finance

Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards.

Salary Range $220,000 — $245,000 USD

Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Qventus participates in the  E-Verify  program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA) . In compliance with the California Consumer Privacy Act (CCPA) , Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice.

*Benefits and perks are subject to plan documents and may change at the company's discretion.

*Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.