Staff Engineer

At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We’re better together.

What we do...

Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, we’ve helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year.

That’s the kind of impact your work can have here. You’ll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they’re building, you’ll have the opportunity to shape the future of an industry that never stands still.

About the Staff Engineer role…

The Staff Engineer is a key driver of complex engineering initiatives, mentoring engineers, and setting technical direction within SiteMinder’s technical domain. The Staff Engineer is responsible for design and delivery, acting as the technical domain custodian to maintain system resilience and scalability, as well as building new technology and solution capabilities.

The Staff Engineer should operate with a high degree of autonomy and be accountable for building scalable, reliable, and maintainable systems that meet business needs.

What you’ll do…

• Perform spikes on backlog items to identify risks and clarify scope.

• Lead other engineers in defining technical requirements.

• Provide solution options during research and delivery.

• Help the team decide on solution decomposition and implementation plans.

• Conduct technical change impact evaluations.

• Write detailed, comprehensive, and well-structured project and architecture documentation.

• Independently lead and complete solution development for complex projects.

• Prior experience in hospitality, technology, and Global Distribution Systems (GDS) is highly desirable.

• Contribute to and lead standards within guilds.

• Be responsible for scalability and reliability improvements across your portfolio, following industry best practices and working with peers to ensure consistency.

• Define system resilience and performance strategies at a portfolio/project level.

• Act as a key driver in identifying and implementing improvements in our Ways of Working, ensuring the team maintains a culture of continuous learning and is always looking for ways to improve engineering processes.

• Mentor, train, and coach other engineers.

• Provide people leadership to engineers when required.

What you have…

• Experience in engineering across multiple programming languages and technologies, including JVM, Node.js, and Vue.js.

• Experience coaching engineers and developing engineering practices.

• Experience facilitating requirements gathering and solution design.

• Strong complex problem-solving skills and forward-thinking ability to support and manage escalated technical challenges and issues.

• AWS experience with EC2, Kinesis, SQS, ElastiCache, Lambda, S3, etc.

• In-depth experience in microservices and API architecture and solution design.

• Professional experience with relational databases (MySQL, PostgreSQL, Oracle) and key-value/document databases (DynamoDB, Cassandra, MongoDB, Redis).

• Experience continuously improving code quality, testing, pipelines, and CI/CD systems.

• Curious mindset with a continuous focus on improving technology stacks, automation, and testing.

Our Perks & Benefits…

• Mental health and well-being initiatives.

• Generous parental leave policy, including secondary caregiver leave.

• Flexibility to work in a hybrid model (3 days in the office).

• Paid birthday, study, and volunteering leave every year.

• Sponsored social clubs, team events, and celebrations.

• Employee Resource Groups (ERGs) to help you connect and get involved.

• Investment in your personal growth through training and development opportunities.

Think this role sounds like you? If so, we’d love to hear from you. Please send us your resume and our Talent Acquisition team will be in touch.

When you apply, feel free to share your pronouns and let us know if you need any adjustments during the interview process, we’re here to support you. We also warmly encourage applications from people from underrepresented backgrounds.