Staff Engineer(Tech Support)

We're Nagarro, we are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

REQUIREMENT:

• We are hiring experience 7+ years of experience in Application Support, Production Support, or Operations Support roles.
• Strong understanding of Financial Markets, including:
• Futures & Options
• Equities
• Derivatives Trading
• Order Management Systems (OMS)
• Hands-on experience with Unix/Linux environments.
• Experience supporting Java/J2EE-based applications.
• Strong SQL and database troubleshooting skills with:
• Sybase
• Oracle
• PostgreSQL
• MS SQL Server
• Experience supporting applications deployed in both Cloud and On-Premises environments.
• Good understanding of networking fundamentals and file transfer technologies:
• SFTP
• MQ
• APIs
• Experience with monitoring, alerting, and observability tools.
• Strong analytical, problem-solving, and root cause analysis skills.
• Experience using ticketing and service management tools such as:
• BMC Remedy
• Jira Service Desk
• Similar ITSM platforms
• Ability to work independently and manage multiple priorities in a high-pressure environment.
• Excellent verbal and written communication skills.
• Knowledge of trading platforms, market operations, and order lifecycle management.
• Understanding of ITIL Service Operations framework and best practices.
• Experience working with global teams and distributed support models.
• Strong documentation and process improvement mindset.
• Demonstrated ability to learn new technologies and business domains quickly.

RESPONSIBILITIES:

• Writing and reviewing great quality code
• Understanding functional requirements thoroughly and analysing the clients needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks to realize it
• Determining and implementing design methodologies and tool sets
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production roll outs
• Creating, understanding and validating WBS and estimated effort for given module/task, and being able to justify it
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations.
• Helping the team in troubleshooting and resolving of complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.