Staff Engineer, ServiceNow (CMDB & Service Mapping)
Nagarro · Remote · remote · Posted 38d ago
Undisclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Experience: 5.5+ years of overall IT experience
- Strong experience in CMDB, Discovery, and Service Mapping
- Hands-on experience in designing, implementing, and maintaining enterprise CMDB solutions
- Strong experience with CSDM, CMDB Governance, and Identification & Reconciliation Engine (IRE)
- Experience with CMDB Health, CI Relationships, Data Certification, and Duplicate CI Remediation
- Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes
- Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
- Hands-on experience configuring Discovery schedules, credentials, probes, sensors, and patterns
- Experience developing and maintaining Pattern-based Discovery solutions
- Strong expertise in Top-down Service Mapping, Business Service Modeling, and Multi-tier Application Mapping
- Experience integrating CMDB with SCCM/MECM, VMware vCenter, Azure, AWS, GCP, Active Directory/Entra ID, and monitoring tools
- Strong experience working with REST and SOAP APIs for integrations
- Good understanding of ITOM processes, enterprise infrastructure, networking, virtualization, and cloud technologies
- Strong analytical, troubleshooting, problem-solving, and stakeholder management skills
- ServiceNow Certified System Administrator (CSA) certification is mandatory; CIS Discovery and CIS Service Mapping certifications are preferred
RESPONSIBILITIES:
- Design, implement, and maintain enterprise CMDB solutions following ServiceNow best practices
- Develop and configure ServiceNow Discovery and Service Mapping for business-critical applications and infrastructure
- Implement and maintain CSDM-aligned CMDB architecture and governance standards
- Configure and manage Identification & Reconciliation Engine (IRE), identification rules, and reconciliation rules
- Monitor and improve CMDB Health, including completeness, correctness, and compliance metrics
- Configure Discovery schedules, credentials, probes, sensors, and pattern-based discovery solutions
- Create, maintain, and optimize Service Maps for distributed, hybrid, and multi-tier applications
- Troubleshoot Discovery failures, identification issues, duplicate CIs, and Service Mapping-related problems
- Build and maintain integrations using REST APIs, Integration Hub, and MID Servers to enrich CMDB data
- Collaborate with Infrastructure, Cloud, Network, Security, and Application teams to improve CMDB data quality
- Ensure adherence to ServiceNow development standards, governance, and security best practices
- Lead technical discussions, design reviews, and provide recommendations for scalable ITOM solutions
- Mentor junior developers and support continuous improvement initiatives across the ServiceNow platform Qualifications
Bachelor s or master s degree in computer science, Information Technology, or a related field
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
data qualityIntegration HubGlideActive Directoryapiscloud technologiesgoogle cloud platformamazon web servicesCMDBintegrationsMappingEntra Idclient scriptsitomCSDMMECMJavascriptcloudArchitectureInformation TechnologycomplianceMicrosoft Azure
About Nagarro
Nagarro
IT Services & Consulting
11.9k+
employees
1996
30 years old
Munich, Bavaria
Germany
About
A digital product engineering leader, Nagarro drives technology-led business breakthroughs for industry leaders and challengers through agility and innovation.
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