Staff Engineer, ServiceNow (AI Ops & Event Management)
Nagarro · Remote · remote · Posted 57d ago
Undisclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Experience - 5.5+ years
- Strong experience in ServiceNow AIOps, Event Management, and ITOM
- Hands-on experience in designing, implementing, and maintaining ServiceNow AIOps solutions
- Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes
- Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
- Hands-on experience with ServiceNow Event Management and alert correlation capabilities
- Experience integrating ServiceNow with monitoring and observability tools such as SolarWinds, Dynatrace, AppDynamics, or similar platforms
- Strong understanding of IT Operations Management (ITOM) processes and best practices
- Experience working with REST and SOAP APIs for integrations
- Ability to translate business requirements into scalable technical solutions
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication and stakeholder management skills
- Bachelors degree in Computer Science, Engineering, or a related field
- ServiceNow certifications in ITOM, Event Management, or AIOps will be an added advantage
RESPONSIBILITIES:
- Design, develop, implement, and maintain ServiceNow AIOps and Event Management solutions following ServiceNow best practices
- Configure and optimize ServiceNow AIOps capabilities for business-critical applications and infrastructure
- Implement Event Management solutions, including alert ingestion, alert correlation, and noise reduction
- Develop and maintain integrations between ServiceNow and enterprise monitoring tools
- Build and enhance platform capabilities using JavaScript, Glide APIs, Flow Designer, and Integration Hub
- Collaborate with stakeholders to gather requirements and design effective ITOM solutions
- Configure and customize ServiceNow applications to meet business needs
- Perform integration testing and ensure high-quality solution delivery
- Troubleshoot and resolve application, integration, and platform-related issues
- Support platform upgrades, deployments, and continuous improvement initiatives
- Ensure adherence to ServiceNow development standards, governance, and security best practices
- Participate in design reviews, code reviews, and provide technical recommendations Qualifications
Bachelor s or master s degree in computer science, Information Technology, or a related field
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
TroubleshootingContinuous improvementbusiness rulesJavascriptStakeholder ManagementIntegration TestingComputer ScienceInformation TechnologyanalyticalEvent Management
About Nagarro
Nagarro
IT Services & Consulting
11.9k+
employees
1996
30 years old
Munich, Bavaria
Germany
About
A digital product engineering leader, Nagarro drives technology-led business breakthroughs for industry leaders and challengers through agility and innovation.
Industries
IT Services & ConsultingInternetEmerging TechnologiesSoftware Product
Employee ratings
4,738 reviews
3.9/ 5
Culture
4.0
Career growth
3.3
Work-life
4.0
Employees rate it well for
Work Culture863Work Life Balance828Salary529Learning465Senior Management427
Find them on