SSM Senior Analyst

Hi Applicant,

Greetings from Black and White Solutions!

Job Title: SSM Sr. Analyst

Qualification: Any Graduate Commerce Background

Relevant Experience: 4 To 5 years of experience in Property & Casualty (P&C) insurance operations

Must Have Skills:

• End-to-end experience in Property & Casualty (P&C) insurance
  
• Good understanding of the P&C policy lifecycle
  

Good to Have Skills:

• Strong understanding of P&C insurance products, claims cycle, and customer servicing models
  
• Strong analytical, problem-solving, and organizational skills
  
• Excellent communication and interpersonal skills for cross-functional collaboration

• Experience in handling enrollment and policy-related queries

• Good understanding of policy administration and enrollment processes

• Ability to resolve customer queries related to policy, enrollment, and servicing

• Experience handling policy renewals and renewal-related queries
  

Roles & Responsibilities:

• Analyze service support functions including call center operations, claims support, and policy administration
  
• Track performance metrics such as FCR, AHT, and SLA adherence
  

P&C Insurance Domain Expertise:

• Apply knowledge of P&C insurance processes, especially claims, underwriting, and customer servicing
  
• Support compliance with regulatory standards and internal insurance servicing guidelines
  

Process Improvement & Optimization:

• Identify opportunities to streamline workflows and improve customer satisfaction
  
• Conduct root cause analysis and coordinate corrective actions with stakeholders
  

Location: Bangalore

Notice Period: Immediate to 60 days

Mode of Work: Hybrid

Thanks & Regards,

Keerthana.BM
staff Analyst
Black and White Business Solutions Pvt Ltd
Bangalore,Karnataka,INDIA.

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