SSM - Fresher

Job Title

SSM Sr. Analyst

Experience

Fresher

Qualification

Any Graduate; Commerce Background

Must Have Skills

• End o End experience into Property and casualty
• Experience into policy life cycle

Good to Have Skills

• Strong understanding of PC insurance products, claims cycle, and customer servicing models.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and interpersonal skills for cross-functional collaboration.

Roles and Responsibilities

Operational Support Analysis

• Analyze service support functions including call center operations, claims support, and policy administration.
• Track performance metrics such as First Call Resolution (FCR), Average Handle Time (AHT), and SLA adherence across service teams.

PC Insurance Domain Expertise

• Apply deep knowledge of PC insurance processesespecially claims, underwriting, and customer servicingto interpret performance trends and recommend enhancements.
• Support compliance with regulatory standards and internal insurance servicing guidelines.

Process Improvement Optimization

• Identify and implement opportunities to streamline workflows, reduce service friction, and improve customer satisfaction (CSAT, NPS).
• Conduct root cause analysis on service issues and coordinate corrective actions with stakeholders.

Stakeholder Collaboration

• Partner with operations, claims, underwriting, and IT teams to enhance service delivery and support systems integration efforts.
• Act as a bridge between business users and technical teams to ranslate service needs into functional requirements.

Location

Bangalore

Job Details

• Mode of Interview: Virtual
• Mode of Work: Hybrid
• Mode of Hire: Permanent
• Shift Timings: US Shift
• Notice period: Immediate

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.