SSM Analyst

Hi Applicant,

Greetings from Black and White Solutions!

Job Title: SSM Sr. Analyst

Note: Candidates must have US Insurance experience in Property & Casualty (P&C), General Insurance, or Commercial Insurance. Healthcare/Health Insurance experience is not considered.

Qualification: Any Graduate

Relevant Experience: 3+ years of experience in US Insurance, specifically Property & Casualty (P&C), General Insurance, or Commercial Insurance.

Must Have Skills:

• End-to-end experience in Property & Casualty (P&C) Insurance
• Strong knowledge of the insurance policy lifecycle
• Experience in US General / Commercial / P&C Insurance
• Good understanding of insurance processes, including claims, underwriting, policy administration, and customer servicing
• Healthcare / Health Insurance experience is not considered
• Strong analytical and problem-solving skills
• Good communication and stakeholder management skills

Roles & Responsibilities:

• Analyze service support functions including claims support and policy administration
• Track performance metrics such as FCR, AHT, and SLA adherence
• Apply knowledge of P&C insurance processes, especially claims, underwriting, and customer servicing
• Support compliance with insurance servicing guidelines
• Identify opportunities to streamline workflows and improve customer satisfaction
• Conduct root cause analysis on service issues and coordinate corrective actions
• Collaborate with operations, claims, underwriting, and IT teams
• Support business and technical teams by translating service requirements into functional requirements

Location: Bangalore

CTC: 4.5 - 8 LPA

Notice Period: Immediate Joiner to 30 days

Mode of Interview: Virtual

Shift Timing: Australian Shift

Mode of Work: work from office

Thanks & Regards,

Diya Birsingh
Staff Analyst
Black and White Business Solutions Pvt Ltd
Bangalore, Karnataka, INDIA.
Contact: [phone removed] / WhatsApp No.: [phone removed]

[email removed]/ www.blackwhite.in