SRE

What does a successful Site Reliability Engineer do at Fiserv

Fiserv, a global FinTech and payments leader, is building a world-class data and analytics organization to deliver the next generation of powerful data and decisioning solutions to financial institutions, fintech, consumer/business credit bureaus, government agencies and merchants. We empower businesses with robust, real-time data solutions to make smarter decisions, faster - and with a high-level of confidence. We apply the data expertise across our vast and global ecosystem to generate the intelligent insights that drive revenue, manage costs, mitigate risk, and improve customer satisfaction. 

As a Site Reliability Engineer (SRE), you will assist in day-to-day tasks that are critical to our overall success. You will help in automating both cloud and on-premise solutions, maintaining knowledgebase / run-books, troubleshooting, restoring service to applications, general assistance with projects, and provide after-hours support as necessary.

What you will do:

• SRE – build and support both cloud (Azure, AWS) and on-premise infrastructure and applications.

• DevOps – infrastructure orchestration using Terraform/Ansible/SaltStack. Build and maintain CI/CD pipelines. Identify and implement opportunities for automation. Resolve infrastructure and applications security vulnerabilities.

• Cross team collaboration – develop relationship with Development and Operations team.

• Development - Create, validate and approve operational run-books, and other required documentation. Perform impact analysis and maintain knowledgebase of issues and resolutions.

• Subject matter expert for key applications - proactive management (performance, scalability, capacity, compliance, security, supportability, patching).

• Reporting - Create reports, dashboards and alerts to ensure that incidents are identified and resolved within SLA.

What you will need to have:

• Knowledge and experience analyzing code (Java, Python Perl, etc.) and configurations to fix issues.

• Other experience includes:

o Linux / UNIX command line / SQL queries.

o Azure/AWS Cloud and services, including but not limited to Storage account, Kubernetes, CosmosDB, etc.

o Developing automation tasks using scripting languages such as SaltStack, Chef, Puppet and Ansible.

o Knowledge of Software Development Lifecycle and Service Management tools.

o Creating alerts and dashboards utilizing different application monitoring tools such as Splunk, App Dynamics and Dynatrace.

o Infrastructure Orchestration- Terraform, Ansible, CloudFormation.

o CI/CD tools and technologies – GIT, GitLab, Harness, Bitbucket, SonaType, Jenkins, Fortify, AutoCM, etc.

What would be great to have:

• Experience in the Payments / Card / Banking industry and familiarity with payments processing data constructs.

• A Bachelor's Degree; Master's is preferred.