SRE Lead

As an SRE Lead, you will:

• Lead, mentor, and guide a team of application support engineers, providing technical expertise and fostering a collaborative environment to ensure optimal system performance and uptime
• Oversee the monitoring, troubleshooting, and maintenance of critical backend applications and infrastructure
• Develop and implement proactive support strategies to minimize system downtime and improve overall application performance
• Interact with stakeholders to understand operational requirements, analyze impact of changes, and execute improvements
• Plan & execute extensive load testing for services to ensure system reliability under various conditions
• Create and maintain runbooks, standard operating procedures (SOPs), and knowledge base articles for the support team
• Analyze existing systems to identify improvements & performance / maintenance issues
• Implement and manage monitoring and alerting systems to ensure early detection of potential issues
• Coordinate with development teams to resolve complex application issues and contribute to the improvement of application stability
• Oversee incident management processes, ensuring timely resolution of critical issues and proper escalation procedures
• Prepare growth plans for the team and help them achieve their professional development goals
• Provide regular feedback and performance evaluations for the team

We are looking for someone with:

8-10 years of hands-on experience in Application Support or DevOps roles

Linux Shell Scripting: Experience in troubleshooting issues on Linux environment. Proficient in writing and debugging shell scripts for automation and system management

Kubernetes: Deep experience in managing and scaling Kubernetes clusters and deployments. Experience in checking pod logs, number of nodes running, checking configurations etc.

AWS Cloud: Extensive knowledge of AWS services and architecture, including troubleshooting logs with CloudWatch

Terraform: Skilled in using Terraform for infrastructure as code, managing and provisioning cloud resources

Redis: Experience with Redis database management, optimization, and troubleshooting

Oracle PL/SQL: Strong expertise in Oracle PL/SQL for database querying, performance tuning, and data management in support contexts

CI/CD Tools: Hands-on experience with GitLab Runner, Argo CD, and other CI/CD tools for managing deployment processes and troubleshooting pipeline issues

API Gateway: Familiarity with configuring and managing API Gateways for secure API access and traffic management

ServiceNow/Similar tool with ITIL Framework: Practical experience with ServiceNow for incident management, problem management, and service request handling

Dynatrace/Elastic/Any other APM tool: Experience with Dynatrace for application performance monitoring, root cause analysis, and troubleshooting

Grafana: Proficiency in using Grafana for creating dashboards, visualizing performance metrics, and setting up alerts

Elasticsearch/Kibana: Knowledge of Elasticsearch for log analysis, searching, and creating visualizations in Kibana for operational insight

Deep understanding of incident management processes and best practices in a highly available environment

Proven experience in leading and managing support teams, providing technical guidance and mentorship

Strong problem-solving skills and ability to work under pressure in a fast-paced environment

Bachelor of Engineering (B.E) or Master's degree in Computer Science / Information Technology or equivalent experience

Following aspects would be a plus:

Prior experience in FinTech or other highly regulated industries

Experience with additional monitoring and observability tools

ITIL certification or strong knowledge of ITIL framework

Experience in performance tuning and optimization of large-scale applications

Familiarity with containerization technologies beyond Kubernetes (e.g., Docker)