SRE Automation Lead

Roles and Responsibilities :

• Automation Lead – SRE Governance
  We are looking for an Automation Lead to drive an AI-first, lean SRE support model through intelligent
  automation, AIOps, knowledge management, and self-service capabilities.
  Key Responsibilities
  • Lead the identification, prioritization, and implementation of SRE/IT support automation
  opportunities.
  • Implement AI-assisted capabilities such as ticket classification, incident summarization, routing
  recommendations, ticket quality checks, and knowledge article recommendations.
  • Drive incident trend analysis, recurring issue detection, alert noise reduction, and predictive insights.
  • Enable intelligent SOP/runbook recommendations, ChatOps/Teams-based support, and self-service
  solutions.
  • Leverage AI to continuously improve the knowledge base, including content gaps, outdated articles,
  and recommendations.
  • Automate SRE governance reporting, dashboards, and operational metrics.
  • Establish automation standards, governance, human-in-the-loop controls, and measurable benefits
  such as reduced MTTR, ticket deflection, reduced alert noise, and lower operational toil.
  Desired Experience
  • 8+ years of experience in IT/SRE automation, AIOps, service management, or related areas.
  • Strong hands-on experience with AI/GenAI, LLM-based automation, workflow automation, ITSM,
  observability, and ChatOps.
  • Experience with platforms/tools such as ServiceNow, Microsoft Teams, Azure/AWS/GCP,
  observability platforms, and automation/orchestration tools is desirable.
  • Strong understanding of SRE, incident/problem management, ITIL, automation governance, and
  operational analytics.
  • Proven ability to take automation initiatives from ideation and PoC through implementation and
  measurable business/operational outcomes.
  • Strong stakeholder management and communication skills, with the ability to work across SRE,
  engineering, service management, and business teams.
  Location: Bengaluru (only)
  Experience: 8+ years
  Role: Automation Lead – SRE Governanc