Sr. Zendesk Developer | In Office | Panchkula

We are looking for a Senior Zendesk Developer with strong hands-on expertise in Zendesk

Apps Framework (ZAF), modern web development, and API integrations. This role focuses

on building custom Zendesk applications, extending platform capabilities, and delivering

scalable enterprise CX solutions.

Key Responsibilities

• Design and develop custom Zendesk applications using ZAF and ZAFClient.
• Build, package, validate, test, and deploy Zendesk apps using ZCLI.
• Develop applications across Zendesk locations such as Ticket Sidebar, Top Bar, Nav

Bar, and Modals.

• Build modern UI experiences using React, JavaScript/TypeScript, HTML5, CSS3, and

Zendesk Garden.

• Develop and customize Zendesk Guide / Help Center themes using

Curlybars/Handlebars, Liquid, HTML, CSS, JavaScript, and Zendesk placeholders.

• Design and implement REST API, webhook, and third-party integrations.
• Troubleshoot application, API, integration, and production issues.
• Follow engineering best practices for security, scalability, performance, testing, Git,

and CI/CD.

• Collaborate with architects, product teams, and engineering stakeholders to deliver

enterprise CX solutions.

Required Skills

• Strong hands-on experience with Zendesk Apps Framework (ZAF) and ZAFClient.
• Experience with ZCLI and Zendesk app development lifecycle.
• Strong JavaScript/TypeScript and React skills.
• Good understanding of Node.js, npm, HTML5, and CSS3.
• Experience with Zendesk Guide, Curlybars/Handlebars, Liquid Markup, and

templating.

• Strong experience with REST APIs, JSON, OAuth, webhooks, and integrations.
• Experience with Git and modern software development practices.
• Strong debugging and problem-solving skills.

Good to Have

• Experience with Salesforce / Microsoft Dynamics or ERP integrations.
• Exposure to AWS, Azure/GCP, DevOps, CI/CD, or infrastructure automation.
• Experience with AI/LLMs, Generative AI, or Agentic AI in customer-service

applications.

• Knowledge of Docker, Kubernetes, microservices, or event-driven architectures.

What We're Looking For

A developer-first Zendesk engineer who can go beyond administration and configuration to

build, integrate, customize, and scale Zendesk solutions for enterprise customer experience

environments.