Sr. UX Researcher

Job Title: Senior UX Researcher

Type: Full-time

Experience: 5 to 10 Years

About XpertDox

XpertDox, Inc. is a physician-founded, venture-backed healthcare AI company headquartered in Scottsdale, Arizona, with a global delivery team in India. Our platform, XpertCoding, autonomously codes outpatient medical claims directly from clinical documentation using neural networks, machine learning, and natural language processing. We serve outpatient healthcare organizations in almost all 50 states, with deep expertise in Federally Qualified Health Centers (FQHCs), women's health and OB/GYN practices, and behavioral health providers.

What This Role Is You will be the first dedicated UX Researcher at XpertDox. You will own research across two products: the BI Platform (used daily by client leadership to track coding performance, review CDI feedback, and manage audit trails) and the company website (xpertdox.com, where prospects evaluate and request demos). You will work directly with Product, Sales, Customer Success, and Marketing. You will be expected to move from research to wireframe to recommendation within days, not weeks.

What You Will Do

• Own and run NPS and CSAT programs across the client base. Analyze the results by client segment, user role, and product area. Turn findings into prioritized product recommendations.
• Conduct usability testing and discovery interviews with healthcare decision-makers: CFOs, Revenue Cycle Directors, Practice Administrators, and Billing Managers. These are not tech-savvy power users. They need information presented clearly with minimal clicks.
• Analyze behavioral data (session recordings, heatmaps, feature adoption funnels) on the BI Platform to identify where users drop off, which features go unused, and where workflow friction exists. Tools in use or planned: Mixpanel, Microsoft Clarity.
• Shadow sales calls with prospects during pre-MSA and post-MSA stages to capture unfiltered buyer needs, objections, and feature expectations. Translate these into research briefs for Product.
• Audit the xpertdox.com visitor journey. Identify conversion bottlenecks in the demo request flow. Test and validate messaging, page structure, and lead capture design. Measure impact on demo request volume and lead quality.
• Work on Conversion Rate Optimization and conduct A/B tests
• Translate research findings into low-to-mid fidelity wireframes in Figma. Improve user flows on the BI Platform and website. Validate prototypes with users before engineering builds.
• Define success metrics for every product release. Track changes in engagement, retention, NPS, and CSAT after launch. Recommend iterations based on data.
• Identify client learning gaps. Recommend training content needs: onboarding sequences, feature walkthroughs, and quick-reference materials for billing staff and practice administrators.

Requirements

• 5 to 10 years of UX Research experience, primarily in B2B SaaS products. Must have worked on a business intelligence, analytics, or dashboard-heavy platform.
• Experience running NPS and CSAT programs from design through analysis to action. Not just collecting scores, but using them to drive product changes.
• Experience working with e-commerce or D2C platforms
• Experience in conducting A/B tests for multiple platforms
• Strong qualitative research skills: usability testing, discovery interviews, contextual inquiry. Experience interviewing non-technical business users (finance, operations, clinical administration).
• Working knowledge of behavioral analytics: funnel analysis, retention cohorts, heatmaps, and session recordings. Familiarity with tools like Mixpanel, Microsoft Clarity, or equivalents.
• Hands-on wireframing in Figma. Ability to translate research into user flows and interaction improvements without waiting for a separate design team.
• Experience collaborating with Customer Success teams to reduce churn, increase platform adoption, and improve satisfaction scores.
• Experience working with Marketing on website conversion optimization: A/B testing, landing page design, lead capture flows.
• Comfort operating in a startup with approximately 60 people, limited resources, and fast iteration cycles.
• Clear communicator who can present findings to both technical teams and non-technical healthcare executives.

Tools

Research and Testing: UserTesting, Maze, Lookback, Typeform, Qualtrics Customer Sentiment: Delighted, SurveyMonkey, in-product NPS and CSAT tools Product Analytics: Mixpanel, Microsoft Clarity Wireframing: Figma, Miro Data and Reporting: Excel, Google Sheets, Power BI Collaboration: Jira, Notion, Slack

Are you ready to join our team? click on the below link to apply:

careers.xpertdox.com