Sr Transaction Procng Off

French Underwriting Support Services (UWSS) Unit

Confidential - For Internal & Recruitment Partner Use Only | Page 1

FRENCH UNDERWRITING SUPPORT SERVICES (UWSS) UNIT

Senior Associate

French Underwriting Support Services - Production Unit (L3)

Job Description

French Underwriting Support Services (UWSS) Unit

Confidential - For Internal & Recruitment Partner Use Only | Page 2

Position Snapshot

Job Title Senior Associate - French Underwriting Support Services (L3)

Job Area France - Facing P&C Insurance Underwriting Support - Production Unit

Region Served France (French Domestic Market) - Commercial & Personal Lines

Location India (Bangalore)

Shift France - facing shift (CET - aligned) rotational, per business requirement

Experience 2 - 3 years in P&C Insurance operations as a Team Member / SME / QA

Education Graduate and above

Language French - B2/C1 (mandatory) English - B2 (working proficiency)

Reports To Team Leader - French UWSS

Role Purpose

The Senior Associate is the production backbone of the French UWSS unit. This role processes underwriting support

transactions received directly from a French-speaking insurer/broker, working in native French documentation and

French-language customer systems, while maintaining the quality, turnaround, and compliance standards expected of

an offshore delivery centre.

Key Responsibilities

Underwriting Support & Production

. Policy lifecycle processing: Process new business, endorsements, renewals, and cancellations across the

commercial P&C policy lifecycle, working from French-language submission forms and underwriting instructions

. French client tools: Operate customer underwriting/policy administration systems that are configured and

presented entirely in French, with no English overlay

. Transaction quality: Own end-to-end transaction processing to meet first-time-right and SLA quality standards

. Document interpretation: Accurately read, interpret, and action French-language proposal forms, endorsement

requests, and broker correspondence

Team & Stakeholder Support

. Daily huddles: Participate in and support the Team Leader during daily huddles share process/business updates

with the wider team

. Escalation handling: Manage timely resolution of chasers and escalations raised by the French onshore team or

broker

. Customer engagement: Participate in customer engagement sessions conducted in French where required

. Peer enablement: Provide process inputs/on-the-job guidance to newer joiners to sustain delivery predictability

Compliance & Governance

. Data protection: Ensure adherence to Data Protection standards (GDPR-aligned, given the France/EU client base)

. Policy adherence: Comply with client-specific policies, underwriting authority limits, and regulatory requirements

applicable to the French market

. Customer service: Maintain a zero-complaints mindset in all customer-facing and back-office interactions

Language & Communication Requirement

French Underwriting Support Services (UWSS) Unit

Confidential - For Internal & Recruitment Partner Use Only | Page 3

This role requires demonstrable fluency in French (minimum B2, C1 preferred) - reading, writing, and comprehension

- as all source documents, underwriting forms, and client production tools operate natively in French. English is

required only for internal Mphasis reporting and team communication. DELF/DALF certification or equivalent is

preferred evidence of proficiency.

Skills & Competencies

Domain Skills

. Deep understanding of the P&C insurance industry and the underwriting phases of a commercial policy lifecycle

. INS Certification or equivalent P&C insurance certification preferred

. Aspiration to build a long-term career in P&C insurance operations

Language Skills

. French - B2/C1 minimum: reading, writing, and verbal comprehension

. Excellent interpersonal and comprehension skills professional email writing in French and English

Technical Skills

. Proficient in MS Office suite

. Comfortable operating client platforms and portals configured in French

Key Performance Indicators (KPIs)

. Production throughput vs. target

. First-Time-Right (FTR) / quality accuracy score

. TAT / SLA adherence on transactions and chasers

. Escalation resolution timeliness

. Zero customer complaints

. French-language assessment / certification score

Career Path

Senior Associate → Subject Matter Expert (SME) → Team Leader, French UWSS - with continued French-language