GURUGRAM · FULLTIME
Sr. Telecom Engineer (L2)
Trueledge Hr And Accounting Services
Gurugram · onsite · Posted 4d ago
Sourced from
Undisclosed4–8 yrsfulltimeGurugram
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
Sr. Telecom Engineer (L2) | No. of Opening: 1
Job description
Designation: Sr. Telecom Engineer (L2)
Qualification: Bachelor degree or equivalent experience
Experience: 4 to 8+ Years
Job Location: Gurugram
Job Type: Full Time | Day Shift | Permanent Job
Working Days: 5 Days in weekly
Salary: Rs.8,00,000 to 12,00,000/- LPA (+ Incentives)
Mandatory
- C isco CUCM, Cisco Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE), Verint recording
Job Roles and Responsibilities
- Should have good experience on CUCM, CUIC, CVP, UCCE/PCCE Contact center and Telephony solutions.
- Exp on Acqueon Outbound Solution
- In-depth knowledge on troubleshooting Cisco Telephony and UCCE/PCCE Contact Center Solutions.
- In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS.
- Recording solution knowledge, preferably Calabrio AQM
- Troubleshooting experience on Finesse, PG s.
- Experience with ICM / UCCE scripting utilizing Script Editor.
- Understand UCCE Database Schema and ability to use queries against the databases.
- Good knowledge on Verint Recording solution
- Hands on experience on Incident & Change management process.
- Good understanding on ITIL process.
- Work with OEM for escalated cases.
- Good Team player and provide periodical knowledge transfer to teams.
- Should have good verbal and written communication skills.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
ScriptingschemaTroubleshootingverintpccecontact centercontact center solutionsEditorCUCMOutboundChange ManagementDatabase SchemaComputer NetworksUcceWindows OSCommunication SkillsCiscoTelecomITIL ProcessLinux