Sr TechOps-CloudOps-Monitoring Lead
EYGBS · Pune · onsite · Posted 42d ago
Undisclosed8–12 yrsfulltimeSourced from
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About this role
Job Summary
Responsibilities
Skills
Qualifications
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
We are seeking a Senior Service Delivery Operations Lead to lead enterprise-scale Cloud Operations, Application Production Support, Monitoring, Service Management, and Operational Excellence across Azure-based Data Analytics platforms. This role is accountable for ensuring operational stability, service reliability, customer satisfaction, and governance through effective management of global 24x7 operations.
The ideal candidate will bring strong experience in Cloud Operations, Application Support, Incident Management, Service Delivery, and Project Execution while partnering with engineering, business, and delivery teams to drive operational excellence, service modernization, automation, and continuous improvement.
Responsibilities
- Lead end-to-end service delivery, operational governance, and support operations across cloud, enterprise application, and Data Analytics platforms, ensuring high availability, reliability, and customer satisfaction.
- Manage and mature global 24x7 support organizations, including workforce planning, shift governance, service quality management, operational reporting, resource allocation, performance management, and team development.
- Own service performance through effective governance of SLAs, KPIs, compliance requirements, operational reviews, executive reporting, and stakeholder communication forums.
- Lead Incident, Problem, Change, Major Incident, and Service Request Management processes aligned with ITIL best practices, serving as the primary escalation point for critical service disruptions and ensuring timely service restoration, root cause analysis, and implementation of corrective actions.
- Oversee L1.5 production support, monitoring, and operational management of Azure-based Data Analytics applications, batch data pipelines, cloud services, and enterprise platforms, ensuring proactive issue detection, operational stability, and data availability.
- Drive observability and operational excellence initiatives through continual enhancement of monitoring, alerting, logging, dashboards, automation, and self-healing capabilities using platforms such as Azure Monitor, Log Analytics, Power BI, Grafana, and related technologies.
- Partner closely with L2/L3 support teams, Data Engineering, Architecture, DevOps, and delivery organizations to improve service reliability, platform performance, operational resilience, and continuous service improvement.
- Lead service transition, operational readiness, and support model design for new applications, cloud migrations, platform modernizations, releases, upgrades, and transformation initiatives.
- Maintain and enhance runbooks, SOPs, knowledge repositories, governance frameworks, and operational processes to ensure standardized, scalable, and efficient support operations.
- Drive continuous improvement initiatives focused on automation, reduction of alert noise, process optimization, operational efficiency, and overall service maturity.
- Provide strong leadership through mentoring, coaching, and capability development of support teams while fostering a culture of accountability, collaboration, innovation, and operational excellence.
- Support project delivery through resource forecasting, budgeting, risk management, capacity planning, and coordination with cross-functional stakeholders to ensure successful execution of operational and transformation program.
- Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
- Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.
Skills
- Strong experience leading Managed Services, Service Delivery, Cloud Operations, and Application Support organizations, with proven success managing large-scale 24x7 operations in global delivery environments.
- Demonstrated leadership in operational governance, incident management, service resilience, and continuous service improvement, ensuring SLA compliance, operational excellence, and business continuity.
- Proven ability to lead distributed and shift-based teams, including workforce planning, capacity management, stakeholder engagement, and executive-level communication.
- Strong understanding of monitoring, observability, automation, AIOps, and operational support frameworks, with the ability to drive proactive issue detection, rapid incident resolution, and service optimization.
- Strong project management, delivery governance, and problem-solving capabilities, with a focus on prioritization, risk management, process adherence, and driving successful business outcomes.
Qualifications
- 8-12+ years of experience in Service Delivery, IT Operations, Cloud Operations, Application Support, Managed Services, or Production Support.
- Minimum 3-5 years of experience leading global 24x7 operations and support teams.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationAgileAIOpsbusiness continuityamazon web servicesCapacity managementapplication performance managementAnalyticsApplication SupportCapital MarketsApplication Production SupportArchitectureBudgetingAccountingMicrosoft Azure
About EY Global Delivery Services ( EY GDS)
EYGBS
Accounting & Auditing
40.0k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
₹15.5L PA avg
Avg at EY Global Delivery Services ( EY GDS)
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EY Global Delivery Services (GDS) is a truly global delivery network of over 74,000 people working across the border to provide innovative and strategic business solutions to EY member firms.
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