Sr. Technology Support Engineer

Roles and Responsibilities :

• Install, configure, and support enterprise servers (Dell / HPE / Lenovo or equivalent)
• Troubleshoot hardware issues: CPU, memory, disks, RAID/HBA controllers, firmware & drivers
• Deploy and manage SAN/NAS storage (LUN provisioning, RAID, multipathing, performance tuning)
• Administer virtualization platforms:
• VMware vSphere / ESXi
• Microsoft Hyper-V & Failover Clustering
• Linux KVM
• Manage VM lifecycle, HA, live migration & cluster patching/upgrades
• Deploy and support enterprise backup & DR solutions (Commvault, NetBackup, Veeam, etc.)
• Perform backup monitoring, restore validation & DR drills
• Administer Windows Server and Linux (RHEL / Ubuntu / SUSE) environments
• Execute OS patching, troubleshooting & performance optimization
• Monitor infrastructure health and perform Root Cause Analysis (RCA)
• Coordinate with OEMs & vendors for escalations and RMAs
• Maintain technical documentation, SOPs & operational runbooks

Job Requirements :

• 4-8 years of experience in IT services & consulting industry.
• Strong knowledge of installation and configuration of Hyper-V, VMware, and other virtualization technologies.
• Proficiency in patching and maintenance of servers using various operating systems (Windows).
• Experience with backup solutions for data protection.