Sr. Technical Writer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Technical Writer based in India.

Join a collaborative product organization where you'll transform complex technical concepts into clear, user-focused documentation that drives product adoption and customer success. In this role, you'll own documentation strategy for sophisticated enterprise software, working closely with engineering and product teams to create high-quality, scalable content. You'll leverage modern documentation practices, AI-assisted authoring tools, and structured content methodologies to improve the customer experience while reducing support overhead. This is an excellent opportunity for an experienced technical writer who thrives in fast-paced Agile environments, enjoys solving complex communication challenges, and wants to shape documentation standards for innovative SaaS products.

Accountabilities:: Lead the end-to-end documentation strategy for complex product areas, delivering accurate, modular, and scalable technical content using structured authoring methodologies.

Research product functionality by reviewing technical specifications, exploring software workflows, interviewing subject matter experts, and analyzing source code when necessary.

Create, maintain, and continuously improve user guides, technical documentation, release documentation, API-related content, and knowledge resources that enhance customer adoption.

Own documentation quality throughout the release lifecycle, performing verification activities and supporting release signoff to ensure documentation is complete and accurate.

Utilize AI-powered writing tools responsibly to accelerate documentation workflows while maintaining rigorous editorial standards and factual accuracy.

Collaborate closely with engineering, product management, user experience, and support teams to identify documentation gaps, prioritize content initiatives, and improve the overall user experience.

Develop and maintain information architecture standards, style guides, metadata strategies, and reusable content frameworks while mentoring fellow technical writers.

Analyze documentation usage, customer feedback, search analytics, and support trends to continuously optimize content effectiveness and discoverability.

Requirements

7+ years of technical writing experience within enterprise SaaS or software development environments.

Bachelor's degree in Technical Communication, Computer Science, Engineering, Information Technology, English, or a related discipline, or equivalent professional experience.

Strong expertise in structured authoring methodologies, including DITA, XML, topic-based content development, and Component Content Management Systems (CCMS).

Ability to understand complex technical concepts by reviewing technical documentation, software architecture, engineering designs, and source code.

Experience creating documentation for enterprise software, cloud platforms, ERP systems, supply chain solutions, or other technically sophisticated applications.

Familiarity with AI-assisted content creation tools and Large Language Models (LLMs), with a strong understanding of content validation and quality assurance best practices.

Excellent written and verbal English communication skills with exceptional attention to grammar, clarity, consistency, and editorial quality.

Strong stakeholder management, collaboration, and project ownership skills with experience working effectively in Agile, cross-functional teams.

Experience using documentation analytics, customer feedback, and support metrics to drive continuous content improvements.

A portfolio demonstrating high-quality technical documentation, information architecture, and user-focused content is highly desirable.

Benefits

Full-time remote position based in India.

Opportunity to work on innovative enterprise SaaS products with global impact.

Collaborative and inclusive work environment focused on continuous learning and knowledge sharing.

Exposure to modern documentation technologies, AI-assisted authoring, and structured content frameworks.

Cross-functional collaboration with product managers, engineers, designers, and customer success teams.

Professional development opportunities and the ability to influence documentation strategy and best practices.

Flexible remote work environment that supports work-life balance.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1