SR. Technical Support Professional
ZM Technologies · Pune · onsite · Posted 42d ago
Undisclosed0–2 yrsfulltimeSourced from
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About this role
Job_Description":"
Position Overview
The Senior Technical Support Executive will be responsible for delivering advanced technical support, handling complex IT infrastructure issues, and leading deployment/implementation activities across client environments. This role requires deep handson expertise in networking, servers, virtualization, cloud platforms, security, surveillance systems, and backup/DCDR technologies.
The candidate will also mentor junior engineers, lead critical projects, and ensure high service quality and client satisfaction.
Key Responsibilities
1. Advanced Technical Support & Troubleshooting
Handle escalated L2/L3 support tickets related to network, server, cloud, and security environments.
Diagnose and resolve complex issues involving hardware, software, OS, network, and cloud services.
Perform onsite support for highpriority cases and customer escalations.
Coordinate with OEM support teams for advanced issues.
2. Network Infrastructure Management
Configure and troubleshoot Layer 2 & Layer 3 networks, including:
Switches, routers, firewalls, load balancers
VLANs, routing protocols, VPNs, QoS, and network security policies
Implement wireless solutions, WiFi controllers, heat mapping, and RF optimization.
Monitor and optimize network performance using specialized tools.
3. Server, Virtualization & Storage
Deploy, configure, and manage:
Windows Server (AD, GPO, DFS, DHCP, DNS)
HyperV / VMware ESXi virtual environments
File servers, application servers, domain controllers
Perform server hardening, patching, and performance tuning.
Work with NAS/SAN storage and iSCSI environments.
4. Cybersecurity & Surveillance Systems
Configure and maintain firewall policies, UTM features, IPS/IDS, web filtering, and endpoint security.
Deploy and troubleshoot CCTV/IP surveillance systems, NVR/VMS configurations.
Implement security best practices and perform periodic audits.
5. Data Backup, Replication, DCDR
Deploy, manage, and troubleshoot backup solutions (Veeam, Acronis, Synology, Cloud Backup, etc.).
Configure backup jobs, replication, and retention policies.
Execute DCDR drills, failover, failback, and business continuity tasks.
Maintain backup health checks and ensure recovery readiness.
6. Cloud Solutions (Microsoft 365 & Azure)
Manage M365 environment (Exchange, Teams, SharePoint, OneDrive, security & compliance).
Deploy and support Azure services:
Virtual Machines
Backup & Site Recovery
Networking and identity (Azure AD)
Handle migrations (email, servers, data).
7. Team Leadership & Coordination
Provide technical guidance and mentorship to junior and midlevel engineers.
Review service tickets, ensure SLA adherence, and improve support quality.
Lead projects, deployments, and client IT transformations.
Coordinate with sales, project, and management teams for solution delivery.
8. Documentation & Reporting
Prepare detailed documentation for configurations, network diagrams, and change logs.
Maintain SOPs and best practice guides.
Provide reports on incident trends, problem resolutions, and improvement areas.
Requirements
Requirements
Required Skills & Qualifications
Technical Skills
37 years of experience in IT support or system integration.
Strong knowledge of:
Switching, routing, firewalls (Cisco, Fortinet, Sophos, Mikrotik, etc.)
Windows Server & Active Directory
HyperV / VMware virtualization
Backup solutions (Veeam, Acronis, Synology)
M365 & Azure administration
NAS/SAN storage & surveillance systems
Strong handson troubleshooting and rootcause analysis skills.
Soft Skills
Excellent communication & clienthandling skills.
Leadership qualities, mentoring ability, and ownership mindset.
Ability to manage multiple projects & escalations simultaneously.
Strong documentation and presentation skills.
Preferred Certifications
CCNA / CCNP
Fortinet NSE4 or above
Az900 / MS900 / Azure Admin Associate
VMware VCP or Microsoft Virtualization
Veeam VMCE
CompTIA Security+
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Active Directorycloud platformsbusiness continuityAzure ServicesCCNPauditsapplication serversCCNAbackup solutionscloud backupAzure ADAzure AdministrationcloudAdministrationClient SatisfactionCiscoMicrosoft AzureCCTV
About ZM Technologies
ZM Technologies
Financial Services
25
employees
Pune, Maharashtra
India
₹3.6L PA avg
Avg at ZM Technologies
About
Welcome to ZM Technologies! We are a technology-driven company providing customised and integrated enterprise solutions to meet the domain-specific network technology infrastructure requirements of our clients. Our company was founded in 2010 and is headquartered in Pune. At ZM Technologies, we have an in-house team of certified professionals supported by a network of specialised professionals from the IT industry with expertise in a wide gamut of IT services.
Industries
Financial Services
Employee ratings
10 reviews
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Culture
4.2
Career growth
3.9
Work-life
4.1
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