Sr Technical Support Executive
Infinite HR Solutions · Bengaluru · onsite · Posted 26d ago
Undisclosed5–7 yrsfulltimeSourced from
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About this role
ICS Grade: E3
Experience: 5-7Years
Role Overview
Lead technical validation, automation, and Release Management initiatives across complex Avaya UC and Contact Center environments. Provide technical leadership for major customer deployments, migrations, and operational improvement programs.
Core Responsibilities
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Experience: 5-7Years
Role Overview
Lead technical validation, automation, and Release Management initiatives across complex Avaya UC and Contact Center environments. Provide technical leadership for major customer deployments, migrations, and operational improvement programs.
Core Responsibilities
- Lead complex validation, upgrade, migration, and release activities.
- Serve as the technical escalation point for critical UC/CC issues.
- Drive automation and operational efficiency initiatives.
- Mentor engineers and provide technical leadership across customer engagements. Technical Skills
Avaya UC (Aura 8.x and Above): CM, SM, SMGR, AES, AADS, IX Messaging
Contact Center: AAEP, CMS, Verint WFO, Experience Portal
Enterprise Platforms: SBC, ESXi, KVM
Infrastructure Automation: Linux, VMware ESXi, Python, Shell, PowerShell
Core Competencies: Technical Escalation, Health Check Automation, Migration Validation Strategy, Cross-Platform Integration, Performance Optimization
Key Competencies- Technical Leadership
- Advanced Problem Solving
- Automation Continuous Improvement
- Customer Stakeholder Management
- Mentoring Knowledge Sharing
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationTechnical LeadershipCMSTechnical SupportsbcRelease Managementcontact centerperformance optimizationtechnical escalationshellAuraInfrastructure AutomationESXIPythonStakeholder ManagementPowershellLinux
About Infinite HR Solutions
Infinite HR Solutions
HiringGlobal B2B Stablecoin Processor
25
employees
2024
2 years old
Bangalore / Bengaluru, Karnataka
India
₹13.8L PA avg
Avg at Infinite HR Solutions
About
Infinite is a global technology solution provider headquartered in Rockville, Md. The company provides business technology solutions and product engineering services for telecom, hi-tech, healthcare, media entertainment, insurance, banking financial services, retail, public sector, travel and transport, and government. With the proprietary frameworks, platforms, accelerators, and domain experts, Infinite has been solving challenges for Fortune 1000 companies since 2001. Core service offerings include business transformation, digitalization, cloud services, application development management services, quality engineering and assurance, product/platform engineering, and infrastructure services.
Industries
FinanceFinTechPayments
Employee ratings
10 reviews
3.2/ 5
Culture
3.0
Career growth
2.3
Work-life
3.3
Employees rate it well for
Compensation & Benefits33Work-Life Balance33
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