Sr Technical Support Executive

ICS Grade: E3
Experience: 5-7Years
Role Overview
Lead technical validation, automation, and Release Management initiatives across complex Avaya UC and Contact Center environments. Provide technical leadership for major customer deployments, migrations, and operational improvement programs.
Core Responsibilities

• Lead complex validation, upgrade, migration, and release activities.
• Serve as the technical escalation point for critical UC/CC issues.
• Drive automation and operational efficiency initiatives.
• Mentor engineers and provide technical leadership across customer engagements. Technical Skills
  Avaya UC (Aura 8.x and Above): CM, SM, SMGR, AES, AADS, IX Messaging
  Contact Center: AAEP, CMS, Verint WFO, Experience Portal
  Enterprise Platforms: SBC, ESXi, KVM
  Infrastructure Automation: Linux, VMware ESXi, Python, Shell, PowerShell
  Core Competencies: Technical Escalation, Health Check Automation, Migration Validation Strategy, Cross-Platform Integration, Performance Optimization
  Key Competencies
  • Technical Leadership
  • Advanced Problem Solving
  • Automation Continuous Improvement
  • Customer Stakeholder Management
  • Mentoring Knowledge Sharing
    

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