Sr Technical Support Engineer

Roles and Responsibilities :

• Provide technical support to customers via phone, email, or chat regarding issues with their AI-powered solutions.
• Troubleshoot complex technical problems using Python programming language and large language models.
• Collaborate with cross-functional teams to resolve customer complaints and improve overall product quality.
• Develop documentation for internal use by other support engineers on troubleshooting procedures and knowledge base.

Job Requirements :

• 5-10 years of experience in a similar role providing technical support for AI-powered products or services.
• Strong understanding of Python programming language and its applications in problem-solving.
• Experience working with large language models such as transformer-based models like BERT or RoBERTa.