Sr. Technical Support Engineer, SASE

• Provide technical support and troubleshoot complex issues related to Palo Alto Networks and SASE.
• Collaborate with cross-functional teams to resolve customer complaints and improve product quality.
• Develop and maintain technical documentation and knowledge base articles.
• Conduct training sessions for junior engineers on new technologies and processes.
• Analyze customer feedback and recommend improvements to the product or service.
• Participate in incident management and escalation procedures.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.