Sr Technical Support Engineer - Geomodelling

Responsibilities include, but are not limited to:

• Supports clients locally or remotely by helping them to get and/or maintain access to AspenTech SSE products software and workflows, properly using all internal company procedures and systems for support, tracking and reporting, escalating issues of greater complexity to R&D if needed.
• Develop long-term relationships with the user base you are assigned to support, learning about their concerns and their challenges, and working as a team with our Sales and Solution Consulting teams to solve them with our software.
• Expands knowledge of onsite and remote support standards, troubleshooting techniques, as well as use company´s knowledge base to better execute tasks.
• Participates and contributes content to knowledge development and/or training programs through the organization and hosting of training or workshops activities.
• Participate in local industry events and tradeshows (as needed).

What You'll Need

• First degree in Geoscience with masters in Geology.
• Minimum 5 – 6 years technical experience in E&P industry, working for an oil company, services, or software company.
• Software ability: Good working knowledge of at least one exploration and production software suite SKUA, ROXAR or similar software
• Client interface: A proven ability to manage customer expectations.
• High level of English, both verbal and written
• Strong organizational and interpersonal skills