Sr Technical Specialist - Pfister Equipment

Job Summary

Senior Technical Specialist - Pfister Equipment

Role

Together with the Support lead in Germany, you will be part of our 24x7 Global Support Team and Managing the direct day-to-day requests received from various customers and internal stake holders related to Fuller Cement Feeding Dosing products (Pfister).

Responsibilities

• Provide technical support to customer and ensure timely response to issues with proper resolution within defined Service Level Agreement (SLA) time meeting customer satisfaction.
• Passionate to support customex7 as per shift roaster, it includes night shift.
• Daily tracking and follow-up with customer, short training to customer during remote support on new features.
• Collaborate internally with RD next level support teams and cross functional teams to resolve the issue.
• Carryout Remote Software Maintenance as per schedules. Generating sales leads and providing technical assistance to Digital products regional sales team.
• Visiting customer sites to carryout Training, Preventive maintenance, Emergency visit, short commissioning support with short notice.
• Availability to travel in India and abroad approximate 20 to 30% per annum.
• Handle and place Warranty and internal orders for parts and hours

What you bring

• 6 to 8 years of solid experience working hands on with Pfister rotor feeders at any process plants, Cement / Mining plant working is plus.
• Experience in solving PLC hardware, Intelligent MCC software problems, knowledge in languages LAD, FBD, STL, ST, SFC from major brands Rockwell / Siemens / Schneider / ABB.
• Experience in troubleshooting industrial communication protocols PROFIBUS, DEVICE NET, CONTROL NET MODBUS, ETHERNET TCP/IP, PROFI NET, HART, PROFIBUS-PA must, additional protocols are plus.
• Ability to understand and troubleshoot the Ethernet networks issues. Knowledge on Segmentation, VLAN concepts etc
• Ability to understand issues through email, phone and remote support chat and acknowledge.
• Demonstrated ability to work under pressure in rapidly changing environments.
• Experience in latest Windows operating system to manage the servers, client station.
• Should be a team player with collaborative skills.
• Knowledge about Oracle/SAP is a plus.

Education Qualification

• Bachelor / Diploma engineering in Electrical / Electronics Communication / Instrumentation.
• Training or Certifications in OT Security, Networking related courses is a plus.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.