Sr. Technical Consultant | ServiceNow

HCLTech – Sr. Technical Consultant | ServiceNow

Employment Type: Permanent

Payroll: Techno Core 360

Client / Company: HCLTech

Engagement: Project-wise deployment

Work Mode: Permanent Remote

Location: India

Experience: 5–7 Years of relevant ServiceNow experience

Open Positions: 3

Role: Sr. Technical Consultant

Position Overview

We are looking for experienced Sr. Technical Consultants with strong hands-on ServiceNow expertise for project-wise deployment with HCLTech. The positions are focused on specialized ServiceNow areas including AI/CRM/CSM, Creator Workflows, and CRM/CSM.

The ideal candidate should have strong technical consulting experience, ServiceNow configuration expertise, accelerator development experience, demo/lab instance configuration capabilities, technical documentation skills, and the ability to support customer-facing enablement and coaching activities

ServiceNow CSA and relevant CIS certification are mandatory for all positions.

Position 1 – Sr. Technical Consultant – AI / Critical Product Area (CRM/CSM)

Primary Focus

ServiceNow CRM/CSM + AI capabilities

Mandatory Skills

• Strong hands-on experience with ServiceNow CRM / CSM
• Experience with ServiceNow AI / AI capabilities
• ServiceNow configuration
• Technical consulting
• Customer-facing technical documentation
• Demo / lab instance configuration
• Accelerator / technical accelerator development
• Customer coaching and enablement
• ServiceNow CSA – Mandatory
• CIS certification in relevant domain – Mandatory
• 5–7 years of relevant ServiceNow experience

Preferred / Supporting Skills

• GenAI / Artificial Intelligence
• ServiceNow product accelerators
• Demo scripts and technical walkthroughs
• Delivery guides
• Knowledge transfer
• Recorded walkthroughs
• Agile methodology

Position 2 – Sr. Technical Consultant – Creator Workflows

Primary Focus

ServiceNow Creator Workflows

Mandatory Skills

• ServiceNow Creator Workflows – Mandatory
• ServiceNow App Engine / App Engine Studio
• ServiceNow configuration
• Workflow and process automation
• Technical consulting
• Accelerator / technical accelerator development
• Demo / lab instance configuration
• Technical documentation
• Customer enablement
• ServiceNow CSA – Mandatory
• CIS certification in relevant domain – Mandatory
• 5–7 years of relevant ServiceNow experience

Preferred / Supporting Skills

• Application development using ServiceNow App Engine
• Process automation
• Demo scripts
• Technical walkthroughs
• Delivery guides
• Knowledge transfer
• Recorded walkthroughs
• Agile methodology

Position 3 – Sr. Technical Consultant – CRM / CSM

Primary Focus

ServiceNow CSM / CRM

Mandatory Skills

• ServiceNow CSM – Mandatory
• ServiceNow CRM
• Customer Service Management
• CSM implementation and enhancement
• ServiceNow configuration
• Case Management
• Customer / Account / Contact Management
• Technical consulting
• Demo / lab instance configuration
• Technical documentation
• Customer enablement
• ServiceNow CSA – Mandatory
• 5–7 years of relevant ServiceNow experience

Preferred / Supporting Skills

• CSM implementation
• CSM enhancements
• ServiceNow CRM capabilities
• Customer coaching
• Technical walkthroughs
• Delivery guides
• Knowledge transfer
• Agile methodology

Common Responsibilities – All Positions

• Work as a Sr. Technical Consultant on ServiceNow-focused customer projects.
• Configure and demonstrate ServiceNow solutions based on project and customer requirements.
• Develop technical accelerators and reusable solution components.
• Configure and maintain demo / lab instances for customer demonstrations.
• Prepare customer-facing technical documentation, delivery guides and demo scripts.
• Conduct technical walkthroughs and product demonstrations.
• Support customer coaching, enablement and knowledge-transfer activities.
• Translate technical requirements into practical ServiceNow solutions.
• Collaborate with internal and customer stakeholders during solution development and demonstrations.
• Contribute to Agile delivery activities and technical knowledge-sharing initiatives.

Mandatory Certification

Candidates must hold:

• ServiceNow Certified System Administrator (CSA) – Mandatory
• CIS – Certified Implementation Specialist in the relevant domain – Mandatory

Relevant CIS certification should align with the position being considered.

Common Technical Keywords

ServiceNow | Sr. Technical Consultant | Technical Consultant | CSA | CIS | ServiceNow Configuration | Technical Accelerator | Accelerator Development | Demo Instance | Demo/Lab | Customer Enablement | Technical Documentation | Delivery Guide | Demo Script | Technical Walkthrough | Customer Coaching | Knowledge Transfer | Recorded Walkthrough | Agile

Candidate Profile Summary

We are seeking 5–7 years experienced ServiceNow professionals who can operate beyond standard development/configuration responsibilities and contribute as technical consultants through solution demonstrations, accelerators, documentation, customer enablement and technical coaching.

Candidates must meet the position-specific mandatory technology requirements along with CSA + relevant CIS certification.

Requirement Mapping

Position 1 – AI / CRM / CSM:

ServiceNow + CSM/CRM + AI + CSA + Relevant CIS

Position 2 – Creator Workflows:

ServiceNow + Creator Workflows / App Engine + CSA + Relevant CIS

Position 3 – CRM / CSM:

ServiceNow + CSM/CRM + Implementation/Configuration + CSA + Relevant CIS

Important Screening Rule

CSA + relevant CIS + position-specific primary sk