Sr Technical Associate - Cloud & Security Customer Service Operations

We are seeking an experienced L2 Cloud Engineer specializing in Microsoft Azure Cloud Service Provider (CSP) environments to support, manage, and optimize Azure cloud infrastructure. The ideal candidate will have hands-on experience managing, troubleshooting, and securing Azure-based workloads, providing L2-level operational support, and working alongside senior engineers on cloud automation and optimization initiatives.

The L2 Cloud Engineer will focus on incident resolution, infrastructure administration, automation, security compliance, and performance optimization while ensuring smooth cloud operations and scalability.

Major Duties Responsibilities:

Azure Cloud Operations Administration:

Provide L2 support for Azure cloud infrastructure, including Virtual Machines (VMs), Virtual Networks (VNet), Storage Accounts, Azure Active Directory (AAD), and App Services.

Troubleshoot and resolve Azure networking, security, and resource performance issues.

Assist in provisioning, scaling, and optimizing Azure workloads.

Implement cloud governance policies, tagging strategies, and cost control measures.

Support hybrid cloud connectivity, including Azure VPN, ExpressRoute, and Azure AD Connect.

Security, Compliance Governance:

Implement Azure IAM best practices, RBAC, MFA, and Conditional Access Policies.

Monitor and enforce security compliance using Azure Security Center and Microsoft Defender for Cloud.

Support patching and security updates for Azure resources.

Assist in incident response, vulnerability remediation, and security auditing.

Monitoring Performance Optimization:

Monitor Azure resources using Azure Monitor, Log Analytics, and Application Insights.

Analyze and troubleshoot resource performance, availability, and capacity issues.

Optimize Azure resource utilization and cost efficiency.

Assist in backup, disaster recovery, and high availability strategies using Azure Site Recovery (ASR) and Azure Backup.

Collaboration Documentation:

Work closely with L3 engineers, DevOps teams, and security teams to improve Azure cloud operations.

Document troubleshooting steps, procedures, and knowledge base articles.

Participate in Azure architecture discussions and service improvements.

Bachelors degree in Computer Science, IT, or a related field (or equivalent experience).

3-5 years of experience in Azure cloud engineering, system administration, or cloud support.

Hands-on experience with Azure core services, including Virtual Machines, Networking, Azure AD, Load Balancers, and Storage.

Basic knowledge of Infrastructure as Code (Terraform, ARM Templates, or Bicep).

Experience in Azure IAM, RBAC, and security configurations.

Familiarity with PowerShell, Azure CLI, or Python for automation.

Strong understanding of Azure networking (VNet, NSG, DNS, VPN, ExpressRoute, and Load Balancing).

Experience in troubleshooting Azure resource performance and security issues.

Microsoft Certified: Azure Administrator Associate (AZ-104)

Microsoft Certified: Azure Security Engineer Associate (AZ-500) (preferred)

Microsoft Certified: Azure Solutions Architect Associate (AZ-305) (preferred)

ITIL v4 Foundation Certification (preferred)