Sr. Tech Writer - BSA - India
Photon Interactive · Not specified · onsite · Posted 31d ago
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About a minute. You'll make an account on the way through.
About this role
JOB DESCRIPTION
- The Salesforce Documentation Specialist / Senior Business Analyst will be responsible for reviewing, updating, and maintaining Salesforce-related documentation to ensure it accurately reflects current platform capabilities, features, and functionality. This role requires strong communication skills, hands-on Salesforce experience, and the ability to work independently while organizing complex information into clear, consistent, and user-friendly documentation.
- Key Responsibilities
- Review existing Salesforce documentation to assess accuracy, completeness, and alignment with current business processes and system functionality.
- Update documentation using established templates, standards, and formatting guidelines.
- Partner with business stakeholders, technical teams, and subject matter experts to clarify requirements, validate content, and confirm current capabilities.
- Create clear, concise, and well-structured documentation that supports business users, technical teams, and project stakeholders.
- Identify gaps, inconsistencies, and outdated information within existing documentation and recommend improvements.
- Organize and maintain documentation within Confluence or similar knowledge management tools.
- Work independently to manage assigned documentation tasks, track progress, and meet agreed timelines.
- Required Skills and Experience
- Leverage AI tools to assist with effort (must)
- Excellent written and verbal communication skills, with the ability to translate technical information into clear business-facing documentation.
Sourced from foundit
Skills
ConfluenceAI Toolssalesforce
About Photon Interactive
Photon Interactive
IT Services & Consulting
4.1k+
employees
1999
27 years old
London
United Kingdom
₹13.5L PA avg
Avg at Photon Interactive
About
Photon, a global leader in digital transformation services and IT consulting, works with 40% of the Fortune 100 companies as their digital agency of choice.
Industries
IT Services & Consulting
Employee ratings
10 reviews
4.1/ 5
Culture
3.1
Career growth
3.1
Work-life
3.0
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