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    Job · 12644902

    Isha Foundation logo

    Sr Tech Support Executives - II

    Isha Foundation · Coimbatore · onsite · Posted 62d ago

    Undisclosed0–3 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

  1. Lead a team of 2 or more Tech Support Executives

  2. Provide prompt and accurate technical support to customers via chat, email, and other channels like Phone as needed.

  3. Be the first point of escalation for any participant queries/technical issues

  4. Diagnose and troubleshoot complex technical issues, leveraging your deep technical knowledge and problem-solving skills.

  5. Escalate critical issues to the appropriate internal teams and follow up for resolution.

  6. Document technical solutions and share knowledge with other support members for continuous improvement.

  7. Proactively identify opportunities to improve support processes and suggest enhancements.

  8. Quality Assurance for Tickets

  9. Training the new Executives in the Team

  10. Identify user needs and help them use specific features

  11. Gather user feedback and share with the lead so it can be shared with Product, Sales and Marketing teams

  12. Contribute to a positive and collaborative support environment.

    13. ", "skill": "Proven ability to diagnose and troubleshoot complex technical issues. Excellent communication and interpersonal skills, both written and verbal. Ability to Lead a small team, work independently and as part of a team. Strong analytical and problem-solving skills. Detail-oriented and organized with excellent time management skills. Customer-focused with a commitment to exceeding expectations. Proficient in using relevant support tools and technologies. A bachelors degree in computer science, information technology, or a related field is preferred. ", "id": 17933


    Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    interpersonal skillsTechnical SupportTroubleshootingContinuous improvementManager Quality AssuranceProduct salestime managementInformation Technologyanalytical

    About Isha Foundation

    Isha Foundation logo

    Isha Foundation

    Non-Profit

    25

    employees

    1992

    34 years old

    Coimbatore, Tamil Nadu

    India

    About

    Isha Foundation promotes human potential and well-being through yoga and various transformative programs aimed at individual and global harmony.

    Industries

    Non-ProfitFinancial Services

    Employee ratings

    154 reviews

    4.2/ 5

    Culture

    4.4

    Career growth

    3.7

    Work-life

    4.3

    Employees rate it well for

    Work Culture17Salary15Career Growth13Work Life Balance13Work Environment12

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    Sr Tech Support Executives - II · waiting for your command