Sr. System Engineer
Sykes Business Services Of India · Remote · remote · Posted 29d ago
Undisclosed6–12 yrsfulltimeSourced from
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About this role
Role: System Engineer / Senior System Engineer (L2-L3)
Location: Remote / Full-time
Shifts: Rotational (24x7 support model / on-call)
Experience: 6-12 years
Background preference: Tier-1 enterprise / global IT services exposure
We are looking for a hands-on System Engineer with strong Windows Server + Active Directory L3 depth and VMware operations expertise to support a global enterprise environment. This is a stakeholder-facing role requiring structured troubleshooting , SLA-based incident handling , vulnerability remediation ownership , and excellent English communication .
- Troubleshoot and manage AD DS including FSMO roles , AD replication , and DNS in enterprise environments.
- Deep GPO troubleshooting (inheritance/blocking, loopback processing, WMI filters, replication/SYSVOL issues, gpresult/RSOP analysis).
- Implement and maintain access controls aligned to RBAC and least privilege principles.
- Operate VMware vSphere environments: vCenter health checks , cluster monitoring, alarms, capacity/performance basics.
- Perform ESXi patching using vLCM/VUM , maintenance mode workflows, and post-patch validation.
- Manage snapshot lifecycle, support HA/DRS monitoring, and handle vMotion -related operational scenarios.
- Own Windows patching activities using a named tool ( SCCM/MECM and/or WSUS ; BigFix exposure is a plus).
- Drive a structured vulnerability remediation lifecycle: scan severity triage supersedence check remediate (patch/manual) validate sign-off .
- Coordinate maintenance windows, change processes, deployment validations, and reporting.
- Handle P1/P2 incidents with SLA-driven escalation , bridge call initiation, and crisp stakeholder updates.
- Produce high-quality RCA with corrective/preventive actions.
- Author runbooks/SOPs (not just follow) with measurable operational impact (MTTR reduction, fewer repeats, audit readiness).
- AD L3 depth: FSMO, replication, DNS + real GPO troubleshooting experience
- RBAC: must know the term and explain least privilege/access governance clearly
- VMware ops depth: vCenter + ESXi patching (vLCM/VUM) + HA/DRS + vMotion (structured day-to-day understanding)
- Windows patching ownership: hands-on with SCCM/MECM and/or WSUS (planning, deployment, troubleshooting, reporting)
- Vulnerability remediation: can explain an end-to-end structured process from scan to sign-off
- Incident escalation + RCA: understands SLA, P1/P2 handling, bridge call logic, and problem management outputs
- Runbook/SOP authoring: examples with impact
- English communication: clear, structured, confident (global stakeholder-facing)
- Scenario-based thinking: can think out loud and troubleshoot step-by-step (not tool listing only)
- Comfortable working in rotational shifts (remote)
- BigFix (IBM BigFix) exposure: relays / fixlets / baselines / deployments
- Hyper-V exposure
- PowerShell scripting for triage/automation
- ITIL / Change Management experience
- RBAC explanation + least privilege approach
- FSMO roles + failure impact
- GPO troubleshooting scenarios (inheritance / loopback / WMI / replication)
- VMware operational depth (vCenter, vLCM/VUM, HA/DRS, vMotion, snapshots)
- Vulnerability remediation walkthrough (supersedence + validation + sign-off)
- SLA-based escalation + RCA + runbook authorship
- Communication clarity and structured thinking
#LI-PN1
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationAuditingVMwareActive DirectoryProblem managementWindowsMonitoringChange ManagementoperationsIT Services
About Sykes Business Services Of India
Sykes Business Services Of India
BPO
30k+
employees
1977
49 years old
Hyderabad / Secunderabad, Telangana
US
₹3.2L PA avg
Avg at Sykes Business Services Of India
About
SYKES creates intelligent CX for brands across the globe through digital marketing, sales expertise, customer service and technical support (BPO) solutions.
Industries
BPORecruitment
Employee ratings
10 reviews
3.3/ 5
Culture
3.4
Career growth
3.1
Work-life
3.1
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