PUNE · FULLTIME
Sr Support Engineer
Michelin
Pune · onsite · Posted 28d ago
Sourced from
Undisclosed3–5 yrsfulltimePune
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.2s
- Found the form on Naukri · 15 questions to answer1.5s
- Decided the answers for all of them3.2s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
Senior Support Engineer
Application Support Analyst (3-5 Years Experience)
Mission
Ensure the reliability, availability, and performance of enterprise applications by providing
effective production support, incident resolution, and continuous service improvement.
Leverage Java, Angular, Kubernetes, and Generative AI technologies while adhering to
ITIL best practices.
Job Summary
We are seeking a proactive Application Support Analyst with 3-5 years of experience in
production and application support. The ideal candidate will have strong expertise in Java,
Angular, Kubernetes, ITIL processes, and Generative AI technologies to support business-
critical applications, troubleshoot production issues, drive operational excellence, and improve
service delivery.
Key Responsibilities
Manage and resolve incidents, service requests, and production issues following ITIL processes.
Support and troubleshoot applications built using Java and Angular. Monitor and support applications deployed on Kubernetes (K8s) environments.
Perform root cause analysis (RCA) and coordinate with Development, DevOps, Infrastructure, and Business teams.
Support Change and Problem Management activities, releases, deployments, and environment maintenance.
Troubleshoot APIs, microservices, databases, and containerized applications.
Monitor application logs, health, performance, and availability using monitoring tools.
Maintain knowledge articles, runbooks, and support documentation.
Leverage Generative AI tools for supporting automation, incident analysis, and knowledge management.
Participate in on-call support and major incident management activities. Required Qualifications
Bachelor s degree in computer science, Information Technology, Engineering, or a related field.
3-5 years of experience in Application/Production Support.
Strong knowledge of Incident Management, Change Management, Problem Management
Hands-on experience with Java, Angular, and Kubernetes.
Experience supporting microservices-based and containerized applications.
Knowledge of REST APIs, SQL, and application troubleshooting.
Experience with ServiceNow, Jira, or similar ITSM tools.
Strong analytical, communication, and problem-solving skills. Skills Technical Skills
Application Production Support
Java (Core Java, Spring Boot)
Angular Kubernetes (K8s) Docker
SQL Database Querying Incident, Change Problem Management
Logs monitoring using OTEL and Grafana ServiceNow / Jira
CI/CD Release Support
Generative AI, Copilot, ChatGPT
AI-driven Support Automation Soft Skills
Problem Solving Stakeholder Management Communication Collaboration
Customer Focus
Continuous Learning Preferred
ITIL Foundation Certification.
Experience supporting Java-based microservices and Angular applications in production environments.
Exposure to AI platforms.
Experience with DevOps and Agile/Scrum environments.
Basic scripting knowledge (Shell).
Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
AutomationDevopsGrafanaDockerCore JavaAgileapisenterprise applicationscopilotChange ManagementCall SupportApplication Supportapplication troubleshootingApplication Production SupportAngularjsGenerative AiArtificial Intelligence
Section · Company
About Michelin
Michelin
Auto Components
2.9k+
employees
2009
17 years old
Clermont-Ferrand
France
About
Michelin is a global leader in tire manufacturing, committed to enhancing mobility and sustainability, while providing comprehensive travel information and solutions for diverse road conditions.
Industries
Auto ComponentsIndustrial MachineryManufacturing
Employee ratings
899 reviews
3.7/ 5
Culture
3.8
Career growth
2.9
Work-life
4.0
Employees rate it well for
Work Life Balance159Salary121Work Culture109Career Growth80Senior Management75
Find them on