Sr. Support Engineer, SAP

Position Summary

This role of SAP Datasphere BW Sr. Support Engineer is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting multiple SAP global clients who use both 4.x, ECC environments latest environments. Role demands proficient communication skills to do requirement gathering, replicating production issues, stakeholder (internal / external) understanding, adhering to time tracking, adhering to SLAs, and ensuring utilization as per expectations.

Essential Duties and Responsibilities within SAP Datasphere, BW module and related business processes (integrated modules) in a Heterogenous SAP landscape:

• Level 4 Support across - Incident Management, Problem Management, Service Requests, Enhancements, and small projects working on tickets
• Work independently across multiple clients
• Own critical P1/P2 situations
• Perform solution design and architecture discussions
• Mentor P2/P3 engineers
• Interact directly with client managers and business stakeholders
• Drive RCA, improvements, and knowledge management initiatives
• Enhancements / Projects:
  • Estimate Enhancements the integration projects through various phases from gathering business requirements/Developing/Testing and deployment
  • Gathering and analyzing business/functional requirements and translating them into design specifications
  • Working experience on complex customization of programs, reports
  • Writing unit test scripts and conducting unit and integration tests for customizations
• Support UAT tests and participate in Cut-Over activities alongside post production changes and hyper care
• Support the assessment of change requests (corrections, enhancements), proposing and developing solutions
• Taking business transitions from incumbent vendors / client IT during new client engagement onboarding phase
• Ensure compliance with the clients IT processes internal time tracking
• Working on client support timelines based on geography
• Performance tuning of existing process to contribute on Continuous Improvement

Additional Duties and Responsibilities

• Other job-related duties and responsibilities may be assigned from time to time based on progression and nature of opportunities

Education

• Bachelor's degree in computer science or related field or equivalent experience.

Language

• Fluent English is mandatory; any other international languages is a plus.

Work Experience

Work Experience: 10+ years

• Domain experience is good to have

Must have Skills

Hands-on development of end-to-end analytical product delivery using SAP Datasphere SAP BW HANA (Business Warehouse) Module with the following capabilities

• Design comprehensive solutions based on requirements, applying industry best practices
• Map business requirements to technical architecture and data models
• Manage source system integration and federation using DP Agent, remote tables, data extraction, and delta handling
• Develop solutions using Data Builder (Graphical SQL Views, Data Flows, Replication Flows), Business Builder, Analytical Models, and BW Bridge
• Perform space management, administration, and configuration activities in Datasphere
• Write and optimize SQL programs for data processing and analytics
• Collaborate with functional teams across SAP modules (SD, MM, FICO, PP, PM etc)
• Experience in implementing and maintaining SAP BW, Embedded Analytics (CDS Views) SAC, AFO, WEBI.
• Expertise in modelling BW objects such as extractors, ADSO, Composite providers, Open ODS views, Transformations, Data Transfer Process and process chains.
• Utilize SAP BDC for data migration and automation tasks
• Contribute to SAP BI migration/upgrade projects ensuring smooth transition
• Experience in SAC - creating stories canvas, responsive, grid, Smart Discovery, advanced story designing blending data, formulas, cross calculations, input controls, linked analysis. Well versed in visualizations and their usage charts, tables, maps
• Deep expertise in SAP HANA Modeling (Calculation Views, Attribute/Analytic views for legacy support).
• Advanced proficiency in SQL, SQLScript, Table Functions, and Stored Procedures.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.