Sr Support Analyst

Job Details

Job Title: Senior Support Analyst

Country: IN

City: Mumbai

Skill Category: ITTechnology

Role Overview

Market Platform Services manages a suite of critical market access applications, ensuring seamless connectivity between the firm and key financial market participants. This includes maintaining and supporting an extensive network of applications across multiple asset classes including Rates, FX, and Credit, as well as providing specialized technical support for Primary Dealer Auction facilities. The team plays a vital role in enabling the firm\'s trading operations by ensuring reliable, high-availability access to critical market infrastructure.

Role Responsibilities

• Provide comprehensive technical support for 100+ Critical Market Access applications, including 9 Primary Dealers Auction platforms
• Oversee connectivity management for all Market Platform Services products
• Lead MIFID onboarding processes and reporting requirements across supported venues
• Administer trading user accounts and access
• Address technical inquiries from traders and serve as a liaison between business units and vendors
• Execute change management processes
• Foster and maintain strategic relationships with business teams and vendor management
• Coordinate major incident response
• Monitor system performance and proactively identify potential issues before they impact trading operations
• Lead project management initiatives with vendors and internal stakeholders
• New software release coordination; System deployment; Connectivity modifications
• Manage and own 65+ software packages
• Maintain and update global team knowledge base with current procedures and policies

Skills & Experience Required

• 5+ years experience in financial services technology or trading systems support
• Experience working directly with traders on the trading floor and resolving issues in real-time
• Ability to work under pressure in a fast-paced trading environment
• A strong sense of customer service and the ability to prioritise workload and the expectations of internal users
• Experience with Market Data systems, such as Bloomberg, Refinitiv, Tradeweb etc
• Understanding of financial markets across Rates, FX, and Credit asset classes
• Strong Excel skills
• Experience with incident management and ITIL processes

• Strong communication and stakeholder management skills
• Project management experience
• Strong analytical and problem-solving abilities
• Work well within an extended team environment and take a keen interest in developing the function
• Confidence to represent the team at internal meetings and stakeholder discussions

Desirable Skill Set

• Experience with regulatory requirements (MIFID II)
• Knowledge of network protocols

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.