Sr. Support Analyst, Trading Application, Information Technology

Key Areas of Responsibilities Ensure excellent 24x7 Operation of CLSA’s core mission-critical Trading application stack. Act as the SME for all OMS/EMS (primary) and CLSA reference data / reporting (Secondary) Work on Trading Operations for Asia’s Leading Brokerage’s Global Front Office Systems Interact with Dealers/Traders/Business Heads across the globe as required Global role covering Execution Services Partner closely with Application Development and Support teams to rollout new services seamless and efficiently. Act as a mentor to train junior staff and Ensure that the estate is instrumented and monitored effectively Establish and maintain an effective framework that provides a comprehensive management controls to protect the Confidentiality, Integrity and Availability of CLSA’s information assets. Participate in on-call support rotation Schedule and document regular changes according to company's change management rules & guidelines Ensure that production environment is kept stable and efficient Adherence to CLSA documented  governance guidelines Provide at all times an excellent, fast and responsive service to other teams

Requirements Bachelor’s / Master’s in IT/Computer science degree is ok At-least 6-7 years of relevant experience in Front office Trading application support / Implementation and related Server Infrastructure with total years of experience of 10-12 years. Experience working in Equities Brokerage Front Office systems support, preferably bulge bracket investment bank. Development and Production support experience with good problem solving and trouble shooting skills. Must have exposure to working directly with end customers/business, vendors, other project stakeholders as needed. Prefer candidates with regional experience Good communication skills Open to candidates from all locations – preference is right fit to the role Good technical knowledge in SQL and Unix Strong Stakeholder management for application related stakeholders ITIL process adherence (change, release, incident, problem management) Java and Perl skills is added advantage Knowledge of SQL Tuning and debugging Knowledge of Gigaspaces and Tibco.

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