Sr Staff Engineer - Test
Freshworks · Chennai · onsite · Posted 55d ago
Undisclosed12–17 yrsfulltimeSourced from
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About this role
Job Description
Overview
At Freshworks, quality isn t a checkpoint-it s built into our engineering DNA. As a Senior Staff Engineer in Test (IC5), you will serve as the principal technical authority for test architecture, automation strategy, and quality engineering across multi-tenant, enterprise-grade SaaS platforms. You will operate at the intersection of complex distributed systems, developer velocity, performance engineering, and product confidence-ensuring our global platform scales effortlessly without compromising reliability.
If you are an engineering leader who architects for scale, solves complex distributed system challenges, and drives systemic quality culture across organizations-this role is built for you.
Impact You Can Create
- Architect Systemic Quality at Scale: Define and own the multi-year quality architecture vision for core platform services used by tens of thousands of global businesses daily.
- Accelerate Developer Velocity: Eliminate deployment friction by designing self-healing, high-throughput, and parallelized automation frameworks embedded directly into our CI/CD pipelines.
- Drive Shift-Left AI Innovation: Pioneer modern quality engineering paradigms-including contract testing, chaos engineering, shadow testing, and AI-assisted automation-to catch architectural flaws long before code reaches production.
- Elevate Engineering Standards: Establish the bar for test code quality, framework design patterns, and non-functional resilience across all engineering pods.
Roles Responsibilities
- Technical Automation Architecture: Design, build, and scale unified test automation frameworks across UI, API, microservices, and asynchronous event-driven architectures (Kafka, Webhooks, Message Queues).
- Cross-Pod Technical Governance: Partner with Engineering Directors, Principal Architects, and Product Managers to define quality roadmaps, risk-based testing strategies, and release governance protocols.
- Non-Functional Engineering: Lead organization-wide performance, load, stress, chaos, and resilience testing strategies using APM and monitoring tools to guarantee 99.99% availability.
- DevOps Pipeline Integration: Collaborate with Infrastructure and DevOps teams to integrate automated quality gates, ephemeral test environments, and observability into modern CI/CD pipelines.
- Defect Prevention Root Cause Analysis: Lead complex debugging, deep-dive root cause analysis (RCA), and systemic defect prevention across distributed microservice ecosystems.
- Security Compliance : Partner with Security on penetration testing, vulnerability scans, and secure SDLC practices.Ensure QA process supports compliance audits (SOC 2 Type II, ISO 27001, GDPR)
- Mentorship Talent Elevation: Act as a technical force multiplier-reviewing critical code, championing RFCs, establishing best practices, and mentoring Lead and Staff Engineers across QA and Development teams. Qualifications
- Experience: 12+ years of progressive software engineering in test / QA automation experience, with a proven track record operating as a principal technical leader (IC4/IC5 level).
- Education: Bachelor s or Master s degree in Computer Science, Software Engineering, or a related technical discipline.
- Proven Track Record: Demonstrated success in designing and scaling enterprise automation architectures from scratch for high-throughput, multi-tenant cloud platforms.
- Strategic Influence: Proven ability to drive technical consensus, articulate technical trade-offs to senior leadership, and influence quality culture across cross-functional organizations.
- Domain Expertise: Deep experience in distributed cloud architectures, event-driven systems, microservices, and SaaS product delivery.
Skills
- Core Technical DSA Expertise: Mastery of Data Structures, Algorithms, Object-Oriented Design (OOD), and Software Architecture Patterns (Page Object, Factory, Builder, Singleton) to write production-grade test software.
- Multi-Stack Automation Mastery: Deep hands-on proficiency in languages like Java, Python, or JavaScript/TypeScript, alongside modern framework ecosystems (Playwright, Cypress, Selenium, RestAssured, Appium).
- Performance Resilience Engineering: Expertise in load testing tools (JMeter, K6, Locust), resilience testing (Chaos Mesh, Gremlin), and application performance observability (Datadog, New Relic, Prometheus, Grafana).
- Cloud Distributed Systems: Hands-on experience with AWS/GCP, Docker, Kubernetes, Microservices, REST/GraphQL APIs, SQL/NoSQL databases, and Kafka/RabbitMQ.
- CI/CD Infrastructure as Code: Advanced knowledge of build and pipeline systems (Jenkins, GitLab CI, GitHub Actions, Harness) and shift-left quality gating techniques.
- Leadership Communication: Exceptional RFC writing, architectural documentation, data-driven decision making (tracking DORA quality metrics), and cross-functional stakeholder management.
- Hands-on with AI-powered test generation self-healing automation tools (Testim, Mabl, Applitools)
- AI: Building evaluation frameworks for AI/LLM features: accuracy, hallucination, bias, prompt regression.AI-driven risk-based test selection predictive defect analysis to optimize test runs.Governance for AI-assisted code: extra review rigor for Copilot/Claude Code-generated commits
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationclaudeCI/CD PipelinesAutomation Toolscloud platformscode qualityapisamazon web servicesArticulateClaude Codeauditschaos engineeringApmAppiumcheckpointAsynchronouscloudAlgorithmsArchitecturecomplianceArtificial Intelligence
About Freshworks
Freshworks
Software Product
4.3k+
employees
2010
16 years old
San Mateo,California
United States
About
Cloud-based customer support helpdesk software for businesses
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