Sr Staff Engineer - Site Reliability

Design, write, and deliver software to improve the availability, latency, and efficiency of Freshworks Products & Platforms.
Develop scalable, cloud-native architectures that support business growth.
Design and implement self-healing and auto-scaling mechanisms.
Manage availability, latency and performance of mission critical services and build automation to prevent problem recurrence.
Independently determine and develop architectural approaches and Infrastructure solutions.
Define strategy, vision, and roadmap adhering to well architected principles of performance, availability, scalability, performance and resilience
Experience with AI-driven system optimization or predictive analytics for IT operations.
Drive blameless postmortems for large scale incidents.
Define and drive automation and orchestration strategies.
Strategize cost optimization across Freshworks Cloud environment. Qualifications

10-15 years of experience in SRE handling performance, architecture and design of applications
Strong understanding of cloud computing, networking, Linux systems administration, containerization (e.g., Docker, Kubernetes), and infrastructure as code (e.g., Terraform, Ansible)
Understanding of SRE principles, including SLOs, SLIs, SLAs, and error budgets.
Experience in managing incident and retrospectives
Experience in cloud cost management, cloud architecture
In-depth knowledge of cloud computing platforms (e.g., AWS)
Experience with infrastructure as code (IaC) tools and practices
Experience with monitoring, logging & telemetry tools like New Relic, Splunk, ELK, Nagios, SolarWinds, Prometheus, AWS Cloudwatch, Datadog, Opentelemetry
Expert in designing, creating and supporting Automation and Identify opportunities for self-healing systems, automated deployments, and other scalable solutions.
Experience in performance engineering and identify opportunities for performance tuning and profiling
Experience in prioritizing and managing technical roadmaps.
Strong skills in stakeholder communication, requirements gathering, and documentation.
Ability to work with cross-functional teams and build consensus around reliability goals
Improve operational processes and team practices
Problem-solving: Ability to analyze complex systems, troubleshoot issues, and devise effective solutions
Excellent communication skills, with the ability to inspire and motivate cross-functional teams.
Experience in dealing with the intricacies of large-scale distributed systems and ensuring their reliability and performance.