CHENNAI · FULLTIME
Sr Staff Engineer-IT (Voice Engineer)
R1 RCM
Chennai · onsite · Posted 13d ago
Sourced from
Undisclosed2–5 yrsfulltimeChennai
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Section · 01
About this role
:
Core Responsibilities:
Skills and Experience:
Core Responsibilities:
-
Day to day support and maintenance of Genesys PureCloud Solutions -
MACD on Genesys, including call flows, SIP trunks etc -
Act as L3 support during issues and drive towards resolution -
Work with various internal / external application team on integrating their platform with Genesys -
Migration and implementation of Genesys PureCloud Solution -
Monitor project progress and adjust as necessary to ensure successful project delivery. -
Creation of Documentation and Knowledge base -
Responsible for managing incident and service requests -
Manage and coordinate team activities, working closely with different support groups. -
Conduct regular reviews of the platform to ensure optimal performance and user satisfaction. -
Act as the primary point of contact for stakeholders regarding Genesys PureCloud projects.
Skills and Experience:
-
Hands on experience on troubleshooting Genesys PureCloud solutions -
Good knowledge on APIs and integrating with 3rd party applications. -
Experience on migration and implementation of Genesys PureCloud -
Strong understanding on business requirements and ability to convert to solutions. -
Knowledge on Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring -
Good knowledge on Gateway configuration and Genesys SIP Trucking and Dial Plans. -
Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting. -
Can explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors need it -
Knowledge on network routing,VOIP Protocols, SIP Responses, Handshake communication etc.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:
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Section · 02
Skills
TroubleshootingPHYSICIANhealthcare industryapisSIPncrreadingcustomer successPatient CareVOIPhealthcare systemsHealthcareL3 Supportmaintenance
Section · Company
About R1 RCM
R1 RCM
BPO
16.6k+
employees
2007
19 years old
Gurgaon / Gurugram, Haryana
India
About
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers.
Industries
BPO
Employee ratings
4,584 reviews
3.8/ 5
Culture
3.7
Career growth
3.3
Work-life
3.7
Employees rate it well for
Senior Management515Salary366Work Culture334Work Environment331Job Security265
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