Sr Specialist, Product Development

Job Summary

Senior Specialist, Product Development

Overview: Mastercard Prepaid Management Services global digital presence with over 55+ websites and 10+ mobile application. We are looking for a senior specialist to be responsible for maintaining the current portfolio of customer-facing channels - Mobile apps, My Account, Commercial platforms. The role holder will be responsible for managing the lifecycle of product features, enhancements, and work collaboratively with the relevant regional product, account management, marketing, engineering, Bizops teams, Compliance, and Legal to oversee the successful delivery of the changes as well as the launch of new digital platforms and capabilities.

The Role

• Managing the growth of Mastercard's Prepaid Management Services (MPMS) websites: Including product capabilities, Web, CMS, and mobile app updates and constant innovation to drive business success online.
• Attending scrum ceremonies and working closely with internal web and mobile development teams, to improve the user experience and always put the customer first.
• Delivering digital platforms for MPMS and clients, including the launch of new marketing, servicing sites, and mobile applications.
• Implementing digital best practices, improving existing customer experience, and driving financial growth with a focus on platform consolidation.
• Using data-driven insights to reduce customer friction across our portfolio of websites and mobile apps.
• Providing regular analytical reporting and recommendations based on data.
• Partnering with and supporting regional teams (Marketing, Product, and Sales in particular) to advise on best practices for digital execution and instigate change for the better.

About You

• The role requires someone with a strong all-round approach to digital; ranging from content management, launching new features/functionality in production, and a strong desire to innovate and learn from the eCommerce industry.
• Identifying issues that will keep the platform features from delivering on time and/or with the desired requirements and working with internal teams and customer service to identify, classify, and prioritize feature-level customer issues.
• A team player that wishes to support an innovative and fun global team by aligning to strategy, understanding the goals of the team, and always working towards success.
• Excellent communication, presentation, and interpersonal skills including the ability to work with and influence people across the organization.
• Reviewing product demos against acceptance criteria for the feature set.
• Supporting and participating in post-launch reviews and ensuring feedback is reincorporated into the feature.
• Enabling self-service support and/or working to reduce overhead.
• Owning and managing product documentation ensuring features and associated documentation are clear.
• Experience in the SAFe/Agile software development lifecycle methodology.
• A background in financial services is desirable; knowledge/experience in actively managing websites or mobile apps is a must.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for or on behalf of Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Locations

Pune, India

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.