Sr./ Specialist- HR Service Center -Spanish Language Expert

Job Summary

We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry.

Responsibilities

• Under general supervision, provides accurate and prompt responses to a wide range of Human Resources customer inquiries within an HR Service Center.
• Utilizes knowledge base, documented procedures, policy manuals, HR databases, and other resources to resolve inquiries via telephone, voicemail, or e-mail.
• Escalates complex to difficult issues that require specific, in-depth knowledge to the appropriate resource.
• Receives and processes requests for moderate to complex personnel actions in the Human Resources Information System (HRIS) and ensures data integrity is maintained.
• Tracks all customer contacts and follows up to ensure satisfactory resolution.
• Serves as a first-level contact for most Human Resources administration issues.
• Helps other team members as required. Requires a high school diploma or equivalent, and five years of experience in Human Resources, including two years in a customer service environment.

• We are looking for a HR Service Center Rep. Sr. to perform HR Delivery tasks according to standard processes/procedures.
• Perform analysis and suggest improvements on processes and tools.
• Run and participate in HR Delivery projects, manage stakeholders and work closely with team.

Skillset

• Strong Spanish written and verbal communication skills (B2/C1 level).
• Adaptable
• Flexible
• Ability to solve problems.
• Attention to details.
• Strong English written and verbal communication skills.
• Effective collaboration with the Stakeholders/ Team.

Qualifications

Basic Qualifications

Bachelor Degree, preferably within Human Resources or relevant experience within required area, Spanish B2 and above.

Total Years of Experience

2-7 Years

Preferred Expertise

Experienced in HR Shared service. Hands on Experience on SAP / Employee Central.

Characteristics

Exposure to working on a highly dynamic environment. Flexible to work in night shifts.

Shift Timing

6:00 PM IST to 3:00 AM IST (varies)

Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher level roles given (1) their experience, (2) additional job requirements, and/or (3) business needs. Depending on education, experience, and skill level, a variety of job opportunities might be available, including Sr. HR Service Center Representative and Specialist- HR Service Center Representative.

Location

Pune, India

Job Details

Experience Level: Experienced Hire

Job Family: Support Services

Product Service Line: GBS Admin

Job Type: Full Time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.