Sr. Solution Associate

Responsibilities:

• Own end-to-end solution delivery and adoption for assigned products/customers.
• Be in charge of the product roadmap; suggest and incorporate new features into the roadmap as necessary.
• Liaise with the engineering and ML team to develop new product features and drive execution as per the product roadmap.
• Be in charge of deployment at some of our key clients.
• Deliver AI SaaS products end-to-end with 4-5 years of experience in an AI SAAS based organization.
• Interface seamlessly with customers, product, and tech teams to ensure smooth execution.
• Manage customer expectations, handle onboarding, and foster long-term satisfaction.
• Support travel for client meetings and implementations.
• Stay attentive to details, proactively resolve issues, and contribute to product feedback loops.

Requirements:

• 2-4 years in product delivery for AI SaaS startups, with hands-on experience in customer-facing roles.
• Proven track record interfacing with customers, product/tech teams, and managing expectations/onboarding.
• Familiarity with AI tools like chatbots.
• Attentive, communicative, and adaptable in a fast-paced startup environment.
• Bachelor's degree in business, IT, or related field (preferred).
• Client-handling project management.
• Ability to shape the future of manufacturing by leveraging best-in-class AI and software; we are a unique organisation with niche skill set that you would also develop while working with us.