Sr Solution Architect

Role & responsibilities

Lead end-to-end architecture for a large-scale telecom service management transformation. The role spans business, solution, integration, data, and security architecture, producing the design artefacts that downstream build and run teams depend on

• Author and maintain the end-to-end architecture blueprint covering business, solution, integration, data, and security domains.
• Produce High-Level and Low-Level Design packages for ServiceNow workflows, CSDM mappings, API integrations, and AIOps event correlation.
• Define integration patterns across ServiceNow, CRM, BSS, and AIOps platforms using TMF OpenAPI standards.
• Support stand-up of greenfield ServiceNow capabilities, including ITSM, CSDM, CMDB, SPM, TSOM, MID Server, and platform security controls.
• Align design outputs to customer journey value chains and ITIL 4 practices.
• Operate inside a formal architecture governance model, including Architecture Review Board and Design Authority forums.
• Maintain architectural guardrails consumed by ITIL practice, product catalog, platform implementation, AIOps, and QA workstreams.

Preferred candidate profile

• 10+ years of solution or enterprise architecture experience, with at least 3 years on telecom transformation programs.
• Hands-on ServiceNow design across ITSM, CSDM, CMDB, SPM, and TSOM.
• Strong working knowledge of TMF Open APIs and the TMF SID, applied in delivery (for example TMF 620, 633, 634, 638, 639, 641, 642).
• ITIL 4 fluency across the service value chain and core practices.
• Integration design across CRM platforms (Salesforce or similar), BSS platforms (Netcracker, Amdocs, or similar), and AIOps tooling (ScienceLogic, IBM CP4AIOps, SevOne, Dynatrace, or similar).
• API and event-driven design, including API gateway patterns (Kong or similar).
• Track record of authoring HLD and LLD packages inside a multi-vendor delivery model.

Nice to have

• Experience with North American telecom carriers.
• TMF Forum or ITIL 4 certifications.
• AIOps, agentic AI, or AI-assisted operations design exposure.