INDORE · FULLTIME
Sr. Software Engineer
YASH Technologies
Indore · onsite · Posted 27d ago
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Undisclosed1–6 yrsfulltimeIndore
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Section · 01
About this role
We are looking for an SMS Platform Engineer with hands-on Twilio experience to maintain and extend a production SMS/MMS/RCS/Voice messaging platform integrated with Cvent and Adobe Campaign Manager (Epsilon/ACM) for a pharmaceutical clients event engagement program. The role involves designing, building, and maintaining serverless functions, conversational flows, data pipelines, and integrations, delivering scalable, compliant, production-ready messaging solutions.
Key Responsibilities
- Develop and maintain Twilio Functions (Node. js) for SMS/MMS handling, keyword routing, consent management, and third-party API integrations, with proper error handling, retry logic, and rate limiting.
- Build and debug Twilio Studio Flows - keyword routing, function widgets with parameter mapping, Content Templates, and HTTP callbacks to Epsilon/ACM.
- Manage Twilio Sync Maps as the real-time data layer for contacts, consent tracking, and audit logs - multi-map data models, upsert patterns, and batch pagination.
- Manage Content Template Builder for pre-approved SMS/MMS/RCS/WhatsApp templates, including versioning across QA/PROD and SID coordination with upstream systems.
- Configure Messaging Services - sender pools (short code, toll-free, 10DLC), Advanced Opt-Out, link shortening with branded domains, click tracking, and callbacks.
- Set up RCS Business Messaging (sender setup, rich cards, carrier registration) and use the Lookup API for phone validation, line status, and reassigned number checks.
- Build data export pipelines (SFTP exports, message log exports, Event Streams) and handle MMS media processing and cleanup.
- Investigate production incidents - analyze message/call logs, identify error codes and carrier behavior, and produce RCA reports.
- Maintain technical documentation (TRDs, functional specs, data models, UAT test cases) and manage deployments across QA and PROD sub-accounts, including number porting and toll-free verification.
Required Skills
Programming: Strong JavaScript / Node. js, async/await, REST API development and consumption
Twilio Platform: Functions, Studio, Sync Maps/Lists, Messaging Services, Content Template Builder, Lookup v2 API, Messages API, Event Streams
Messaging: SMS/MMS/RCS, GSM-7 vs UCS-2 encoding, segment calculation, A2P messaging, carrier behavior
Compliance: A2P 10DLC registration process and timelines TCPA consent handling CTIA guidelines double opt-in carrier-level vs Twilio-level vs application-level opt-out behavior (US) Advanced Opt-Out limitations pharma adverse event (AE) reporting
Integration: Third-party webhook payloads (e. g. Cvent-style event data), bi-directional integration with marketing automation platforms, Basic Auth / API Key authentication, JSON and form-urlencoded payloads
Fundamentals: Debugging via logs (Function, Studio execution, message logs) API rate limits, payload size constraints, and timeout handling in serverless environments
Tools: Postman, Twilio Console, JIRA, Git
Good to Have
Twilio Organizations, subaccounts, and domain verification
Pharma/healthcare SMS program experience (TCPA, FDA AE reporting, HIPAA awareness)
Adobe Journey Optimizer, Epsilon/ACM, or similar marketing automation platforms
SIP Trunking / Twilio Voice knowledge for cross-channel debugging
Qualifications
1+ years hands-on experience with Twilio or similar cloud communication platforms
Experience in agile teams with JIRA-based project management
Strong written and verbal communication - client-facing documentation and stakeholder discussions
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
AutomationAgileCampaignExportgsmAdobe CampaignacmhipaaintegrationsMappingdata modelsError HandlingJSONAdobe Journey OptimizerdebuggingDebugHealthcareJavascriptJira AtlassiancloudcomplianceData PipelineGIT
Section · Company
About YASH Technologies
YASH Technologies
IT Services & Consulting
4.9k+
employees
1996
30 years old
Indore, Madhya Pradesh
India
About
YASH Technologies is a leading systems integrator and outsourcing partner that focuses on empowering its customers to drive enterprise-wide business transformation at scale.
Industries
IT Services & Consulting
Employee ratings
2,024 reviews
3.6/ 5
Culture
3.6
Career growth
3.1
Work-life
3.7
Employees rate it well for
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