Sr. SME/ SME- Billing O2C

JOB TITLE

Senior Subject Matter Expert - Billing

DEPARTMENT

(IF RELEVANT)

Billing

MAIN LOCATION

& REGION

India, Noida

INDIVIDUAL CONTRIBUTOR/ TEAM LEADER

Self Production, Technical Leadership & Team Mentoring

REPORTS TO

Team Lead / Assistant Manager - Billing

NUMBER OF DIRECT REPORTS + THEIR ROLES

NA

BUSINESS / FUNCTION OVERVIEW Business Solutions (HBS) is the shared services center for Plc. This role sits in the Finance Support Services (FSS) division of HBS, providing centralized function and process support for the Plc business.

KEY STAKEHOLDERS

Manager - Billing
Sales, Operations, Finance and Client Services Teams

People and Culture Team

PURPOSE OF POSITION

The role is responsible for providing advanced client billing expertise, leading complex issue resolution and strengthening billing governance, quality and operational readiness. The role will partner with Billing leadership and cross-functional stakeholders to manage critical inputs, approvals, escalations, client-specific requirements, control effectiveness and billing risks. The role will ensure checklist-based readiness, accurate and timely billing, and sustained reduction in errors, rework and rebilling.
Embodies our company values and behaviours. Demonstrates integrity, sound judgement, ownership and continuous improvement in pursuit of excellent client service.

KEY RESULTS AREAS

Operational management

• Lead resolution of complex client billing issues and high-impact escalations, ensuring clear ownership and documented closure.
• Provide advanced oversight of client rates, purchase orders, billing periods, formats, supporting evidence, special instructions, adjustments and approvals.
• Partner with Sales, Operations, Finance and Client Services on billing calendars, cut-offs, incomplete inputs, disputed requirements and critical risks.
• Review billing reconciliations, variance trends, exception reports, duplicate checks, checklist compliance and final readiness before invoice release.
• Strengthen billing governance by defining clear controls, evidence standards, approval requirements and client-specific process guidance.
• Assess billing delivery risks and recommend corrective, preventive and contingency actions.
• Lead quality monitoring and root-cause analysis of billing errors, credit notes and rebilling, ensuring sustainable preventive actions.
• Support leadership with audit readiness, control evidence, issue governance and billing performance insights.
• Own complex process clarifications, client-requirement interpretation and technical decision support across the team.
• Mentor SMEs and other colleagues and lead targeted refresher sessions based on quality, risk, rebilling and audit trends.

CANDIDATE REQUIREMENTS

Behavioural competencies (aligned to the Leadership & Management DNA)

• Embody our valued behaviours: be bold and curious, own the outcomes, be better together and champion the customer.
• Demonstrate integrity, commercial awareness and sound judgement when resolving complex billing matters.
• Build trusted, responsive relationships with Billing leadership, Sales, Operations, Finance, Client Services and client-facing stakeholders.
• Communicate risks early, challenge weak controls and lead right-first-time billing improvements.

Technical competencies

• Advanced client billing knowledge with strong analytical, stakeholder-management, risk and control capability.
• Demonstrated expertise in complex escalations, billing governance, reconciliations, quality monitoring, rebilling reduction, coaching and continuous improvement.

Specific job experience

• Finance, commerce or equivalent qualification with 4+ years of relevant billing, invoicing or order-to-cash experience.
• Proven experience in complex client billing, controls, audit support, issue governance and cross-functional coordination.
• Experience in leading technical resolution, coaching team members and improving end-to-end billing delivery.

Situational requirements

• Flexible to work across different shifts
• Fluency in written and oral English.
• Experience with enterprise resource planning, billing or customer systems.